Resident Concierge, Owner Relations

Job Title : Resident Concierge, Owner Relations

Salary : $60,000-$80,000

Company : Reef Private Equity

Location : St. George, Utah

About the Company :

Reef Capital Partners is a Utah-based investment firm founded in 2005 with offices in Lehi, UT, Park City, UT, and Ivins, UT.

Reef focuses on commercial real estate lending and development across the U.S.

Since 2005, Reef's team has completed more than 500 transactions. In addition to Reef's real estate investment strategy, Reef and / or affiliates own and operate various businesses that add significant long-term value to its projects.

Reef has grown rapidly over the past few years, growing from about 25 employees to well over 200, and managed assets on behalf of over 750 institutional and individual partners worldwide.

Our mission is to recruit, develop, and retain entrepreneurial individuals who desire to build and create something long-lasting and meaningful.

Our business enables bright, committed people to work in high-performing teams within an environment that allows each person to achieve their professional objectives.

Reef values a strong culture dedicated to the health and well-being of our employees. Reef's team is currently involved in some of the most prominent development transactions in Utah and other targeted geographies across the United States.

Black Desert Resort is a $2 billion golf resort in Ivins, Utah, consisting of 150 hotel rooms, over 1,000 condo units, nearly 100 real estate lots, a championship-level golf course that will host a PGA / LPGA tour event starting in October 2024, a water park, five restaurants, and more! Our current membership numbers sit at approximately 350 across all levels of club membership and that number will continue to grow

Job Overview

The Resident Concierge is responsible for fostering positive and productive relationships with property owners at Black Desert Resort.

They will help serve as a primary liaison between property owners, the rental program, and the Homeowners Association (HOA).

This role is critical in managing owner communications, addressing concerns, and ensuring that all parties are satisfied and the property is managed efficiently and effectively.

The ideal candidate will have experience in property management, specifically within rental programs and HOA environments, and possess strong communication and relationship-building skills.

Job Responsibilities :

• Serve as the main point of contact for property owners and provide timely and accurate information regarding property status, rental performance, and HOA matters
• Maintain regular communication with owners through meetings, phone calls, emails, and newsletters to keep them informed about resort updates and opportunities
• Collaborate with the rental management team to maximize rental income for owners
• Address any concerns or questions from owners and potential owners regarding the rental program.
• Work closely with the HOA to ensure compliance with all rules and regulations.
• Communicate any changes or updates from the HOA to the property owners and assist with any compliance issues.
• Mediate any disputes between property owners, renters, and the HOA, aiming for amicable solutions.
• Prepare and distribute regular reports to property owners on rental performance, property maintenance, and HOA activities.
• Develop and maintain strong relationships with property owners. Organize owner meetings and events to keep owners engaged and informed.

Manage HOA member communications, addressing inquiries and concerns promptly.

Qualifications :

• Minimum of 3 years of experience in property management or owner relations, with a focus on rental programs and HOA management.
• Strong interpersonal and communication skills, with the ability to work effectively with a diverse range of individuals.
• Excellent organizational skills and attention to detail.
• Ability to resolve conflicts and handle difficult situations diplomatically.
• Proficiency in MS Office and Google Suite applications for tasks such as reporting and proposal writing.
• Knowledge of real estate laws, HOA regulations, and property management best practices.
• A commitment to providing high-quality customer service.Demonstrated innovation in problem-solving and implementing new strategies.
• Strong communication skills, both written and verbal, with a focus on customer service.
• Demonstrates integrity, reliability, and trustworthiness.

Company Benefits :

• 401K Plan with Company Match
• Generous Health Plan with HSA Match
• Flexible Paid Time-off
• Cell Phone Service Allowance
• Discounts at Company-Owned Resorts and Golf Courses

Reef Capital Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Job Posted by ApplicantPro