Job Description
Additional Information About the Role Do you enjoy being a service to others, have a passion for healthcare and have excellent customer service skills?
If so, Patient Access is a great place to start and grow your career. Our ideal candidates will have excellent phone etiquette and general customer service skills.
PRN (as needed) 8 : 00 a.m. - 5 : 00 p.m. Monday Friday, No Weekends or Holidays Overview Christian Hospital has been serving St.
Louis and the surrounding metro areas since 1903. U.S. News & World Report ranks Christian Hospital No. 5 in St. Louis for overall clinical excellence and No.
9 in Missouri, which puts us in the top 6% of all hospitals in the state! The U.S. News adult methodology ranks clinical specialties and rates common care procedures and conditions.
Christian was nationally ranked as high performing in the clinical specialty of geriatrics and in the following seven of 21 common procedures and conditions : heart attack, heart failure, kidney failure, diabetes, COPD, pneumonia and stroke.
High performing in a specialty means we were in the top 10% nationally of all evaluated hospitals for that specialty or procedure and condition.
Northwest HealthCare, six miles west of Christian, offers 24- hour emergency care, the Sleep Disorders Center and a variety of outpatient diagnostic and imaging services.
Preferred Qualifications Role Purpose The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards.
The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility. This position will require a high level of emotional intelligence, professionalism and ability to make a personal connection.
The patient experiences vary broadly based on their medical needs and acuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection.
Selecting the correct patient from the master person index (MPI) is critical to patient safety. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies.
Responsibilities Utilize critical thinking skills to problem solve a variety of situations, anticipating patients' needs and being able to respond to them.
Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person, over the computer or by phone.
This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical, financial, and billing record by correctly selecting the precise Master Patient Index (MPI).
The responsibilities of this position include hospital registration and scheduling within multiple BJC systems. Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems.
Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records.
Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments.
In order to comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements.
Each patient completes HIPAA acknowledgement. BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
Minimum Requirements Education High School Diploma or GED Experience No Experience Preferred Requirements Education Associate's Degree Experience
Patient Access Rep I - PRN
Preferred Qualifications Role Purpose The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and ...
Patient Access Rep I - PRN
Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure. Schedules patient procedures in a manner that most efficiently utilizes the patien...
South County Patient Access Rep – On-Site
The Patient Registration coworker will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. Mercy's Patient Registration coworkers are the first non-clinical coworkers that interact with many of our patients. The Patient Registration cow...
Patient Access Rep II
Preferred Qualifications Role Purpose The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and ...
South County Patient Access Rep – On-Site
The Patient Registration coworker will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. Patient Access Patient Registration Now hiring registrar registration fast paced collections retail customer service insurance team environment a...
Patient Access Rep II
Additional Information About the Role Are you looking to use your patient access experience where you can help others? We are hiring a Patient Access Rep II for scheduling, registration and some front desk work. Preferred Qualifications Role Purpose The Patient Access Representative is often the fir...
Patient Service Rep - Pulmonology Clinic (PRN)
Future career growth! Qualifications: Patient Service Representative Education: High school diploma or equivalent Experience Preferred: One year of applicable medical office experience Advanced Patient Service Representative Education: High school diploma or equivalent Current Patient Service Reps w...
Patient Access Rep Lead -HSO
The Patient Access Lead - HSO will facilitate all components of the Patient Access Rep's pre-boarding and onboarding at BJC. The Patient Access Lead - HSO will facilitate all components of the Patient Access Rep's pre-boarding and onboarding at BJC. Services include inpatient and outpatient care, pr...
Patient Access Rep II
The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Patient Acc...
Patient Access Rep I
Preferred Qualifications Role Purpose The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and ...