Position Description :
Options Medical Weight Loss is an award-winning medical weight loss clinic, providing unique and personalized plans for individuals across the country.
With over 30 different medically supervised weight loss programs, we are the premier choice for those looking to safely achieve their desired results.
Our team of dedicated professionals works with each patient to craft a plan that fits both their lifestyle and health needs.
We currently serve multiple communities in Illinois, Indiana, Arizona, Ohio, and Florida with ever-expanding locations. If you share our commitment to providing personalized care and have a desire to make a difference, then come join us on this rewarding journey!
SUMMARY / OBJECTIVE
The Medical Provider Assistant (MPA) is a key role in our clinic. The MPA is responsible for ensuring a positive experience for patients by providing exceptional care, including tasks such as taking vital signs, collecting blood and lab samples, and following standard procedures.
The MPA is the "face" of the clinic and plays a crucial role in maintaining high levels of patient satisfaction.
Position Responsibilities :
- Performs phlebotomy on all patients
- Administers intramuscular injections and subcutaneous injections.
- Educates patients on how to self-administer injections
- Constitutes medications and prepares them for patient pick up
- Triages patients
- Enters all patient metrics into exam forms
- Scans and maintains patient paperwork
- Tracks inventory of supplies
- Memorizes all phone scripts
- Answers all incoming calls
- Schedules and / or reschedules appointments
- Makes outbound calls to all patients requesting a consultation, seeking to reschedule, or wanting to book an appointment
- Confirms appointments via phone call, email, and / or text message
- Greets, checks in, and checks out all patients
- Rings up retail purchases
- Understands and utilizes Options software systems
- Maintains a general understanding of all Options programs
- Completes patient InBody scans
- Manages patient flow to minimize wait time
- Closes and reconciles the point-of-sale system
- Ensures organization and cleanliness of waiting area, front desk, restroom, and all other clinic common areas
- Performs other related duties to benefit the mission of the organization
Competencies :
- High energy and enthusiasm for helping people
- Excellent Phone Skills
- Intermediate computer skills
- Experience with EMR and phone systems
- Ability to multi-task, adapt and change focus frequently, and work in a fast-paced environment
- Must be adept at performing phlebotomy without supervision
- Understands and complies with all HIPAA and OSHA standards
Required Education / Experience : Required Education and Experience -
- High School Diploma required
- Medical Assistant or Phlebotomy Certification required
- One year of experience in a receptionist, front desk, or customer service role
One year of medical assisting or phlebotomy experience required
We Offer :
- Medical (Employer supplemented), Dental, Vision
- Parental PTO
- Employer paid short-term disability
- Paid Time Off (PTO).
- Continuing Education Reimbursement
- Ongoing Teambuilding Events and Experiences
- Continuing to enhance and enrich and formalize our employee recognition and rewards program
- Generous discount on Options Medical Services and Products (40%)
- Promotion and Career Growth Opportunities
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