Program Manager, TES Innovation

Job Description

The Opportunity

Homecare Homebase BPMO (Business Project Management Office) is searching for a Business Program Manager who will oversee programs and initiatives for both internal and external clients, thereby achieving specific goals and specific outcomes at specific times.

The Business Program Manager will manage complex projects, programs, and mentor team members. The BPMO Program Manager will work to instill a positive work environment within the department;

expected to encourage other members within the within the organization in order to promote unity and team spirit.

The Challenge

At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency.

As a BPMO Program Manager, you will play an essential role in ensuring projects are on time and on budget and that all stakeholders, both internally and externally, are apprised of any project updates.

BPMO Program Manager Essential Duties and Responsibilities :

• Manages a large multi-faceted project / program or multiple large projects at the same time
• Owns program goals leveraging expertise to inspire a sense of shared purpose within the program team
• Organizes new challenges and drive business results
• Works closely with the Risk Management, Finance, Technology and Data Governance Teams to define a project scope and objectives for project members.
• Meeting or exceeding established productivity and quality standards
• Assesses project risk potentials and discover potential problems before they occur
• Prepares, maintains, and submits clear and concise activity / progress reports and time recording / management reports
• Performing program calls with assigned clients, internal cross-functional calls with internal departments, capturing meeting minutes, and documenting any risks, assumptions, issues, or dependencies
• Facilitate program kickoff calls and initial onsite meeting (if applicable) to review program methodology and develop program timelines
• Ensure budget and billing of all programs is accurate and that the program remains on budget
• Establishing and understanding the scope of a program to guarantee project plans deliver on intent
• Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk
• Manage client expectations, anticipates operational and tactical risks and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required
• Through client communication and requested documentation, act as a liaison between client and Homecare Homebase Business Project Management Office, Client Services, Client Success, Implementation, Product Management, Development, and Quality Assurance teams to coordinate resolution to client concerns as outlined in the client project plan and / or contract
• Securing required resources per the schedule and outlining responsibilities of resources
• Generating statements of work
• Full project and program life cycle ownership : successful project and program delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously
• Provide mentoring and direction to BPMO team members. Responsibilities include shadowing all assigned mentoring projects meetings, reviewing project documentation, and submitting monthly status report to BPMO leadership with areas of success and improvement
• Proactively contribute process ideas
• Other duties as assigned
• Exemplifying CARES core values to promote a positive work environment and adherence to core values

Program Manager Key Skills and Proficiencies :

• Developing Budgets
• Coaching
• Supervision
• Process Improvement
• Planning
• Creativity
• Innovative
• Continuous Improvement
• Attention to Detail
• Analysis

Program Manager Qualifications :

• Require little to no supervision / assistance from BPMO Leadership in regards to managing projects or programs
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Minimum 6-10 years Project Management Experience
• PMP Certification strongly preferred, Six Sigma a plus
• Proficient in MS Office applications preferred, SmartSheets and ServiceNow experience a plus
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Extensive communication skills, both written and spoken
• Works well under the pressure of multiple projects and deadlines
• Recognize and act upon opportunities of encouragement
• Proven ability to demonstrate a drive for results and accountability of business needs
• Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities
• Experience in successfully leading projects and programs to on-time, on-schedule and within budget close
• Education : this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience

What We're Looking For

Homecare Homebase's mission is to empower exceptional care among all the clients we serve. The BPMO Program Manager supports this mission by providing excellent service throughout the lifecycle of the project in the initiating, planning, designing, executing, monitoring and controlling, and closing phases.

We are seeking :

• Highly organized persons who work well under the pressure of multiple projects and deadlines, display active listening, and are detail-oriented
• Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
• Quick learners with strong problem solving, creative thinking abilities and aptitude for learning new technologies
• Skilled, adaptable professionals who are experts in task delegation and accountability
• Strong written and verbal communicators who are empathetic to customer needs and desire to make a difference in the lives of others
• Team players who are passionate about their work and will actively contribute to a positive, collaborate environment
• Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals
• Education : this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience

What You Can Expect from Us

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.

Our Team Members Also Enjoy

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff.

A CEO who cares. CEO Scott Decker has made it his mission to create a culture that cares- one that appreciates and takes good care of its people.

As a result, being an employee of HCHB feels like being a member of a big family.

Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers a range of career opportunities to fit life's unique demands.

A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.

About Homecare Homebase

Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency.

We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization - from Intake to Discharge - to achieve transformative results.

Sound like a good fit? Please take a moment to apply for this position.

HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.

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