Service Coordinator

Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities?

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs.

Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

Overview

The Service Coordinator provides day-to-day oversight of assigned programs. Primary job duties include : (1) oversees the provision of outlined services to the client population for multiple program locations, (2) supervises direct reports, (3) oversees operation of each assigned household, and (4) serves as the primary contact between the guardian / client, funding case management team and HIL.

REPORTING RELATIONSHIP

• In most cases, this position reports to a Client Services Manager, who, in turn, reports to the Regional Director. However, in some cases, this position may report directly to the Regional Director, who, in turn, reports to the Executive Director.
• The following positions report to this position : Direct Support Professionals and in some cases, Direct Support Supervisors.

ESSENTIAL FUNCTIONS

Develops and manages individual service plans (ISPs) including all related documents in consideration of client preferences.

Gains consensus between client, guardian, and case management staff. Manages updates to ensure the plan is current at all times.

Collaborates with the internal support positions on plan development, maintenance and compliance with all applicable regulatory codes.

Ensures the delivery of outlined services to the client population for multiple program locations per the ISP. Collaborates with Behavioral Services Department staff when applicable on the implementation of behavioral directed plans.

Monitors documentation that substantiates services provided to clients and measures outcomes.

Ensures medical and other treatment supplies are available at the residential location and that direct support staff are trained on the administration and logging of doctor ordered treatments.

Ensures access to medical treatment through delegation or direct participation in medical appointments. At a minimum, attends psychiatric and appointments to address complex medical issues.

Serves as primary contact for hospital staff regarding emergency treatment and hospital stays unless specifically assigned to an alternate HIL support position.

Responds to program emergencies including those that occur outside normal business hours. Maintains eligibility to provide hands-on support in compliance with regulatory training requirements.

Stays current on emergency and disaster related responses. Provides crisis intervention and support as needed in alignment with behavioral and individual support plans.

Arranges or provides training for direct support employees on how to respond to an emergency or adverse event.

Serves as primary contact between the guardian / client, funding case management team and HIL in cooperation with the Program Specialist and Service Manager.

Relays progress with outcomes. Promptly reports client changes in condition, general regression and significant events. Provides a high level of customer service and incorporates input from internal and external stakeholders in the delivery of services to clients supported.

Oversees the maintenance and household operation of each assigned Company controlled property through collaboration and delegation of work.

Reports maintenance needs to administrative staff. Delegates tasks such as filing, menu development, grocery shopping, errands, housekeeping chores, vehicle maintenance, and activity planning to the direct care or support staff teams.

Promotes a safe, well equipped home and work environment. Ensures recommendations resulting from quality and regulatory audit are implemented and maintained.

Performs human resource management and payroll functions for direct reports including interviewing and selection; orientation, training and performance monitoring and evaluations, coaching, counseling and corrective action and resolution of employee concerns.

Acts as a resource on these matters for supervisors partnering with corporate Human Resources on matters related to performance, accountability compensation and benefits etc.

Monitors staffing levels and overtime. Maintains clear, objective documentation. Supports staff in their professional development.

• Ensures training, development, ongoing supervision and provides regular performance feedback to direct reports. Promotes a high level of employee / colleague engagement in the operation of each residential setting.
• Collaborates with the direct support team and other colleagues to develop master schedule that offers a mix of appealing part and full time shifts that will meet service needs of all assigned settings.

Ensures weekly work schedules are available in advance.

• Demonstrates knowledge of organizational policies and procedures, applicable licensing standards, administrative procedures, confidentiality requirements, Company forms, and Employee Handbook information to promote compliance and standardization in program operations.
• Influences fiscal performance by promoting efficient use of resources, performing timely and accurate payroll related tasks, and promptly addressing maintenance and safety issues.
• Manages client funds and valuables in a responsible manner.
• Reports allegations of abuse, conflict of interest, harassment or fraud to appropriate level of management.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.

They are not intended to be an all-encompassing list of responsibilities, duties and skills required of personnel so classified.

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.

KNOWLEDGE, SKILL and ABILITY REQUIREMENTS

The requirements listed below are representative of the knowledge, skill and / or ability (including physical) required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or equivalent plus three (3) years experience working in long term care setting required. A Bachelor’s degree and two (2) years of supervisory experience or commensurate work management experience in the Human Services or related field preferred.

Demonstrates flexibility, autonomy, responsiveness and a high level of initiative. Requires exceptional interpersonal, oral and written communications, and organizational skills.

Remains calm under pressure and maintains self-composure / self-control in times of high stress. Possesses a valid Wisconsin Driver’s license and maintains insurance on personal vehicle.

Driving record must align with company insurability guidelines. Must be willing to travel to different work locations, meetings, and training sessions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position, within a typical office environment.

While performing the duties of this position, the employee is occasionally exposed to climate variances and equipment typically found in an office setting.

The noise level in the work environment is low.

Additional Information

MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences.

We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.

Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners.

We ask for demographic information so that we can be intentional is supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.

Our Culture

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors :

Passion

Accountability

Teamwork

Openness

Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath.

With your passion and our breadth of services, your options are nearly limitless!