The Loan Servicing Officer II is responsible for the loan daily reporting, loan payment & property tax monitoring, compliance documents and disbursing funds for residential loans.
QUALIFICATIONS :
Education and / or experience
- Bachelor's degree in Business Administration or related field or equivalent work experience preferred.
- Minimum one year of experience in residential mortgage loan servicing or related field required.
- General knowledge of lending regulations, lien laws, and loan documentation.
KNOWLEDGE, SKILLS, ABILITIES REQUIRED :
Communication Skills
- Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
- Ability to respond effectively to the most sensitive inquiries or customer complaints.
- Present a professional image in dealing with customers, interdepartmental, and external representatives.
Computer Skills
Accurate typing / keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail.
Reasoning Skills
- Good analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to retain a broad knowledge of tasks performed in the lending functions.
- Ability to analyze and organize financial information and perform complex financial calculations.
Employee Benefits & Perks
Medical, Dental, & Vision : Open Bank offers medical, dental, and vision insurance for all full-time employees and their immediate family members.
Employees become eligible for insurance benefits on the first of the month following their hire date.
- Life, Accidental Death & Dismemberment, & Long-Term Disability : Open Bank pays 100% of the cost.
- Flexible Spending Account (FSA) : Tax-advantaged financial accounts are offered for employees to pay for eligible out-of-pocket expenses (health, dependent care, transit, and parking) with pre-tax dollars.
- 401(k) Retirement Savings Plan : Open Bank matches 100% of the first 6% of employees' contributions. Employees are eligible to participate on the first of the month following 90 days of employment.
- Paid Time Off (PTO) : Employees begin to accrue PTO hours at the time of hire to use for vacation, illness, or other personal reasons.
- Employee Assistance Program (EAP) : The EAP offers counseling sessions, online tools and resources, and legal and financial guidance for employees and their family.
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