Job Title : Content Writer
Location : Richmond, VA (Hybrid)
Duration : 6+ Months (Extendable)
Type : Contract
Key Responsibilities :
- Content Development : Create and manage comprehensive documentation such as standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption.
- Collaboration : Meet with business owners and front-line staff to understand business needs and translate these into clear, actionable content.
- Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.
- Editing and Quality Control : Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
- Framework Development : Develop and maintain a standard operating procedure framework to support consistent and effective content development.
- Regular Updates : Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.
- Updates and Maintenance : Stay up to date on operational changes and ensure all
- content is current and relevant. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
- Content on Demand : Respond to urgent content creation requests, delivering highquality materials within tight deadlines.
Qualifications :
- Education : Bachelor's degree in English, Communications, Technical Writing, or a related field.
- Experience : Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment.
Skills :
- Proficient in Microsoft Office Suite, Teams, and Canva.
- Strong writing and editing skills with a keen eye for detail.
- Ability to understand and translate technical information into clear, concise documentation.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple projects simultaneously.
- High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools.
Preferred Qualifications :
- Experience in the utility industry, particularly in water and gas operations.
- Familiarity with modern software applications used in content creation and distribution.
- Experience writing process and procedures for customer service or a call center
- Experience writing process and procedures for government or federal regulations.
- Prefer candidate to have their own toolkit of authoring and content crea ti on tools.
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