Responsibilities
- Handle inbound and outbound calls in a professional and courteous manner.
- Respond to customer inquiries via phone, email, or chat.
- Assist customers with product or service information and troubleshoot issues.
- Maintain accurate and up-to-date records of customer interactions in our database.
- Escalate unresolved issues to the appropriate department or supervisor.
- Provide follow-up communication to ensure customer satisfaction.
- Meet daily / weekly call and service goals.
- Participate in training programs and team meetings to stay updated on company policies and procedures.
Requirements :
- High school diploma or equivalent.
- 1+ years of experience in a customer service or contact center environment
- Excellent communication skills, both verbal and written.
- Ability to handle a high volume of calls and multi-task.
- Strong problem-solving skills and attention to detail.
- Basic computer skills, including experience with Microsoft Office and CRM software.
- Ability to work in a fast-paced, team-oriented environment.
- Previous customer service experience is a plus but not required.
- Flexibility to work different shifts, including weekends and holidays.
- Reliable and coachable attitude.
ACHI
Customer Service Tier 2 Agent
Eligo Energy is seeking a Customer Service Representative who wants to provide excellent customer service to our clients. As a Customer Service Representative in a call center environment, you will work to support commercial and residential customers with their accounts. Customer Service Representat...
Remote Customer Service Rep (No Experience) - Earn $25/hr-$45/hr, Full-Time/Part-Time, Flexible hours
...
Customer Services Rep - Support Services, Full-Time
The Customer Service Representative - Support Services will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excell...
Customer Service Rep(09175) 911 Foster
We are searching for qualified customer service reps with personality and people skills. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Items such as cases of pizza sauce, weighing 30 pounds,...
Customer Service Rep - Property and Casualty
The Sales Agent will work to improve customer retention by problem solving, educating, and providing a WOW! experience for their customer. Clients Inside Sales Representative will work directly with pet parents to provide solutions for their pet insurance needs in a call center environment. Manage i...
Customer Service Rep(02716) -5008 N Pulaski Rd
Ability to communicate verbally with customers and co-workers to process orders both over the. The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments ...
Customer Service Representative - State Farm Agent Team Member
Are you a customer-focused professional with a passion for providing exceptional service? State Farm is delighted to present an outstanding career opportunity as a Customer Service Representative (CSR) on Colin Fane's team. Customer Support: Delivering exceptional customer service by promptly respon...
Customer Service Rep(02883)- 2101 E. 71st St. Unit C6
We are searching for qualified customer service reps with personality and people skills. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Ability to communicate verbally with customers and co-w...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Tier 2 Agent
Eligo Energy is seeking a Customer Service Representative who wants to provide excellent customer service to our clients. As a Customer Service Representative in a call center environment, you will work to support commercial and residential customers with their accounts. Customer Service Representat...