Responsibilities
- Handle inbound and outbound calls in a professional and courteous manner.
- Respond to customer inquiries via phone, email, or chat.
- Assist customers with product or service information and troubleshoot issues.
- Maintain accurate and up-to-date records of customer interactions in our database.
- Escalate unresolved issues to the appropriate department or supervisor.
- Provide follow-up communication to ensure customer satisfaction.
- Meet daily / weekly call and service goals.
- Participate in training programs and team meetings to stay updated on company policies and procedures.
Requirements :
- High school diploma or equivalent.
- 1+ years of experience in a customer service or contact center environment
- Excellent communication skills, both verbal and written.
- Ability to handle a high volume of calls and multi-task.
- Strong problem-solving skills and attention to detail.
- Basic computer skills, including experience with Microsoft Office and CRM software.
- Ability to work in a fast-paced, team-oriented environment.
- Previous customer service experience is a plus but not required.
- Flexibility to work different shifts, including weekends and holidays.
- Reliable and coachable attitude.
ACHI
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