Certified Integration EST - Birmingham, AL

JOB SUMMARY :

Field-based Technician role fulfills all aspects regarding the installation and service of dental technology in the practitioner's office with a focus on "excellence" in customer service.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES :

• Provides responsible repair and installation services to our customers courteously and professionally.
• Provides and maintains the necessary tools of the trade and is readily available to perform installation and repair services.
• Maintains and manages proper levels of inventory in the van.
• Attends all required training.
• Compliance with all OSHA regulations as outlined in the OSHA manual and training.
• Maintains and utilizes personal protective equipment when needed.
• Communicates promptly to all necessary inside personnel and dispatchers.
• Educates customers on proper care and maintenance and advises on troubleshooting procedures.
• Completes all work orders promptly and submits all job-related paperwork within the required timeframes.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for :

Meeting company standards about quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that complies with all Company policies and procedures including World Wide Business Standards.

Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Physical Activities :

This position requires the delivery, installation and repair of equipment involving customers. Technicians will be expected to maneuver large equipment as needed.

The physical nature of this position, at times, may require substantial and / or repetitive bending, stooping, and lifting.

Experience :

Ideal Candidates demonstrate a minimum of three years’ experience as a customer-facing Field Technician. Previous dental experience is preferred but not required.

Specialized Knowledge and Skills :

The successful entry-level candidate will possess a high school diploma, or equivalent, and will ideally have several years of experience in computer networking including hardware and software configuration, troubleshooting, and installation.

Intermediate candidates will possess all basic skill sets above, plus have IT industry certifications such as Comp TIA A+, Server, Networking, Security, MTA, MCSE, etc.

Advanced candidates possess all Intermediate skills plus a working knowledge of X-ray, (including 3d / cone beam / CAT), digital diagnostic equipment, PLCs, and digital laboratory equipment and possess general proficiency and desire to work with computers and office-based software systems.

Experience with commercial audio and video systems as well as working knowledge of hydraulics, mechanical, and electrical systems preferred.

Other :

• Strong customer interpersonal skills.
• High School Diploma, associate degree, or Technical School Certification is desirable.
• Must be able to comply with company uniform and dress policy and must be able to complete all work-related tasks utilizing a company-provided laptop.
• Valid driver's license required.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.