Relationship Manager - Employee Benefits

ADP is hiring a Relationship Manager Employee Benefits

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

In this role, you will serve as the single point of contact for a book of business of Group Health Insurance clients. You will own, manage, and service the entire relationship with your clients by serving as a subject matter expert on Employee Benefits, providing proactive, consultative education and support, and ultimately driving exceptional client satisfaction, loyalty, and retention.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism.

Your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud.

We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

What you’ll do : Responsibilities

• Relationship Management :
• You will serve as the client’s primary contact, acting as a liaison, serving as an internal client advocate.
• Maintain a comprehensive understanding of your dedicated client’s group health portfolio and other ADP services and coordinate communication among various business partners.
• Act as a liaison between clients and ADP, collaborating with other ADP partners including Product Management, Implementation, Payroll, Sales and more.
• Own the client relationship by building trust, rapport, and understanding the insurance needs of your dedicated book of business.
• Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless client experience.
• Group Benefit Support & Administration :
• Continually provide insurance expertise to your clients by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides.
• Assist clients in the design and implementation of their employee benefits programs, including group health, dental, vision, life, disability insurance and other ancillary coverages.
• Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms for clients.
• Conduct virtual meetings with clients to review their benefits plans and make recommendations for improvements or changes.
• Resolution support for benefit service issues such as enrollments, carrier billing, coverage, and claims.
• Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation.
• Client Retention :
• Maximize client retention by working with clients, carriers, and external ADP partners to resolve issues that may impact the client relationship.
• You will proactively ensure client satisfaction through regular touchpoints soliciting feedback on existing group health benefit offerings and future needs.
• You’ll ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.

TO SUCCEED IN THIS ROLE : Requirements

• At least 2-3 years of related insurance experience
• Life & Health Insurance Producer License

A college degree is great but not required. What's more important is having the skills to do the job.

Bonus points for these : Preferred Qualifications

• Previous insurance industry experience with a brokerage or agency environment
• Experience with Benefits Administration platforms : Ease, Employee Navigator, Flock
• Experience with insurance quoting platforms : Zywave
• Relationship / Account management experience
• Demonstrated proficiency in managing client relationships with multiple products.
• Extensive experience building relationships and understanding a client's needs.
• Prior experience managing service recovery.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN :

• Be yourself in a culture that values equity, inclusion, and belonging.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1.
• Focus on your mental health and well-being.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities.

What are you waiting for? Apply today!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP is committed to an inclusive, diverse and equitable workplace.

Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards.

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