Job details
Spherion Staffing & Recruiting is seeking an On-Site Operations Manager to lead and oversee print and mail operations for our long-term managed services client, a relationship that has spanned over 20 years.
This strategic role is crucial for ensuring the highest quality and efficiency in all facility production activities.
The ideal candidate will bring extensive production experience, exceptional communication skills, and a proven track record in hiring and training production staff.
We are looking for someone with strong strategic thinking abilities and a creative, open-minded approach to problem-solving.
In this position, you will work hand-in-hand with senior leadership at our client and on our internal team while overseeing a motivated & tenured production team.
This position is based on-site in northeast Madison. It is a first-shift role, Monday through Friday, with some flexibility required to address issues that may arise across all three shifts.
Salary will be discussed during the interview process.
Responsibilities :
- Inspire and guide the team to uphold production and quality standards while fostering a positive and productive work environment
- Oversee hiring, training, terminations, and other HR functions, ensuring effective staff development and a supportive work culture
- Create and implement Standard Operating Procedures (SOPs) to drive process enhancements through clear communication, training, and guidance.
- Analyze and address quality and waste issues to improve production efficiency and reduce operational costs
- Report production results, productivity targets, and quality metrics to state management, ensuring transparency and alignment
- Determine and adjust staffing levels to meet production goals and maintain productivity
- Ensure compliance with SLAs and contract deadlines, meeting or exceeding performance expectations
- Resolve issues and develop solutions through regular meetings with our client, maintaining strong relationships and addressing concerns promptly
- Provide regular feedback through annual reviews and ongoing management to support staff development and performance
- Implement production tracking systems to establish and monitor accountability protocols
- Be available on-call to address and resolve staff and production issues as they arise
- Promote and embody the organization's core values in all aspects of the role
Qualifications :
- 8 to 10 years of production and management experience
- Ability to quickly learn and apply new processes to drive positive results
- Proven experience in hiring and training production employees effectively
- Strong problem-solving skills with a track record of implementing innovative solutions
- Excellent communication skills with the ability to handle conflicts diplomatically
- Willingness to work across all three shifts as needed
- Proficiency in computer applications
- Authorization to work in the United States without sponsorship
Benefits
Health, Vision, Dental, Short-Term Disability, Long-Term Disability, Life Insurance, Health Care FSA, Dependent Care FSA, 401K (including company contribution after 12 months of employment), Parental Leave, Competitive PTO & Holiday Package
About Spherion Madison (DI & Associates, Inc. DBA Spherion)
Respect, passion, integrity, teamwork & collaboration. These values have been at the core of Spherion Madison since we opened our doors over 30 years ago.
Locally owned, we are committed to serving the individuals and organizations that comprise the greater Madison community - starting with our internal team members.
Our tenured team is committed to fostering an environment that promotes growth for all associates, and we invest both the time & resources required to do so.
We are committed to excellence; however, we don’t take ourselves too seriously and we often come together as an office to celebrate & have fun.
It’s our goal to create an organization that individuals enjoy being a part of - whether for an entire career or simply a stop along the way.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.
SPH1001
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Spherion Staffing & Recruiting is seeking an On-Site Operations Manager to lead and oversee print and mail operations for our long-term managed services client, a relationship that has spanned over 20 years.
This strategic role is crucial for ensuring the highest quality and efficiency in all facility production activities.
The ideal candidate will bring extensive production experience, exceptional communication skills, and a proven track record in hiring and training production staff.
We are looking for someone with strong strategic thinking abilities and a creative, open-minded approach to problem-solving.
In this position, you will work hand-in-hand with senior leadership at our client and on our internal team while overseeing a motivated & tenured production team.
This position is based on-site in northeast Madison. It is a first-shift role, Monday through Friday, with some flexibility required to address issues that may arise across all three shifts.
Salary will be discussed during the interview process.
Responsibilities :
- Inspire and guide the team to uphold production and quality standards while fostering a positive and productive work environment
- Oversee hiring, training, terminations, and other HR functions, ensuring effective staff development and a supportive work culture
- Create and implement Standard Operating Procedures (SOPs) to drive process enhancements through clear communication, training, and guidance.
- Analyze and address quality and waste issues to improve production efficiency and reduce operational costs
- Report production results, productivity targets, and quality metrics to state management, ensuring transparency and alignment
- Determine and adjust staffing levels to meet production goals and maintain productivity
- Ensure compliance with SLAs and contract deadlines, meeting or exceeding performance expectations
- Resolve issues and develop solutions through regular meetings with our client, maintaining strong relationships and addressing concerns promptly
- Provide regular feedback through annual reviews and ongoing management to support staff development and performance
- Implement production tracking systems to establish and monitor accountability protocols
- Be available on-call to address and resolve staff and production issues as they arise
- Promote and embody the organization's core values in all aspects of the role
Qualifications :
- 8 to 10 years of production and management experience
- Ability to quickly learn and apply new processes to drive positive results
- Proven experience in hiring and training production employees effectively
- Strong problem-solving skills with a track record of implementing innovative solutions
- Excellent communication skills with the ability to handle conflicts diplomatically
- Willingness to work across all three shifts as needed
- Proficiency in computer applications
- Authorization to work in the United States without sponsorship
Benefits
Health, Vision, Dental, Short-Term Disability, Long-Term Disability, Life Insurance, Health Care FSA, Dependent Care FSA, 401K (including company contribution after 12 months of employment), Parental Leave, Competitive PTO & Holiday Package
About Spherion Madison (DI & Associates, Inc. DBA Spherion)
Respect, passion, integrity, teamwork & collaboration. These values have been at the core of Spherion Madison since we opened our doors over 30 years ago.
Locally owned, we are committed to serving the individuals and organizations that comprise the greater Madison community - starting with our internal team members.
Our tenured team is committed to fostering an environment that promotes growth for all associates, and we invest both the time & resources required to do so.
We are committed to excellence; however, we don’t take ourselves too seriously and we often come together as an office to celebrate & have fun.
It’s our goal to create an organization that individuals enjoy being a part of - whether for an entire career or simply a stop along the way.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.
SPH1001
Show lessShow more
key responsibilities
- Inspire and guide the team to uphold production and quality standards while fostering a positive and productive work environment- Oversee hiring, training, terminations, and other HR functions, ensuring effective staff development and a supportive work culture- Create and implement Standard Operating Procedures (SOPs) to drive process enhancements through clear communication, training, and guidance.
- Analyze and address quality and waste issues to improve production efficiency and reduce operational costs- Report production results, productivity targets, and quality metrics to state management, ensuring transparency and alignment- Determine and adjust staffing levels to meet production goals and maintain productivity- Ensure compliance with SLAs and contract deadlines, meeting or exceeding performance expectations- Resolve issues and develop solutions through regular meetings with our client, maintaining strong relationships and addressing concerns promptly- Provide regular feedback through annual reviews and ongoing management to support staff development and performance- Implement production tracking systems to establish and monitor accountability protocols- Be available on-call to address and resolve staff and production issues as they arise- Promote and embody the organization's core values in all aspects of the role
experience
7-10 years
skills
Willingness to work across all three shifts as needed
education
Associate
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