Responsibilities :
- Provide technical support and assistance to users in person, over the phone, or via remote access tools.
- Troubleshoot hardware, software, and network issues promptly and effectively.
- Utilize help desk ticketing software to log, track, and resolve user issues.
- Maintain a good working knowledge of IT support tools and stay updated with industry trends.
- Configure and troubleshoot applications such as Microsoft Windows, Office Suite, smartphones, and PC hardware.
- Familiarity with Windows 11, 10, and Mac OS systems.
- Uphold customer service principles and practices to ensure client satisfaction.
Requirements :
- Minimum of three (3) years of technical support experience preferred.
- Strong communication skills with the ability to build and maintain effective relationships internally and externally.
- Self-starter who is well-organized and works effectively in a team environment.
- Ability to multitask and work under established deadlines.
- Customer service orientation with a focus on resolving user issues efficiently.
Education :
Associate degree in Computer Science or equivalent required; Bachelor’s degree in Computer Science or equivalent preferred.
A combination of training and work experience may be substituted for educational requirements. CompTIA A+ and Network+ certifications are preferred.
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