Technical Support Specialist

If you are an engineering or technical professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our Eden Prairie, MN location, you will be a member of a collaborative technical support team.

You will have the opportunity to provide technical support for our world class magnetic and vortex flow meters that global industrial customers use to measure flow.

In this Role, Your Responsibilities Will Be :

• Provide intermediate level pre-sale and post-sale technical support for designated products and digital communication types : can perform and direct efficient troubleshooting applications and products within the applications to resolve customer issues.
• Utilize informational tools and databases to access product information to support customer product application issues.
• Early catch up of any product and applications issues; pull-in product company resources as needed to quickly rectify all issues.
• Participate in continuous improvement programs.
• Maintains close ties with marketing and design engineering to understand and promote business unit initiatives.
• Review product literature and provide feedback to marketing / literature groups.
• Recognizes and works well in all company and customer forms of communication.
• Maintains knowledge of company's products, completes training to develop product / support skills

Who You Are :

You communicate effectively and use your technical expertise to provide technical support to our internal and external global customers.

You can engage and deploy resources effectively and efficiently to solve customer issues. You gain the confidence and trust of others through honesty, integrity, and authenticity.

You build strong customer relationships by providing solutions to meet customer expectations.

For This Role, You Will Need :

• 4-year Engineering / Technical degree with 2 years of relevant work experience - or 4 year Business degree combined with at least 4 years relevant work experience - or 2 year Technical degree with electrical / mechanical emphasis and 6 years related experience
• Microsoft Office (Outlook, Excel, Word, Teams & / or Webex) plus Adobe PDF
• Some travel to be expected (domestic, international)?
• Legal authorization to work in the United States without sponsorship now or in the future.

Preferred Qualifications that Set You Apart :

4-year Engineering Degree

Our Offer To You :

Flexible Work Schedule - Remote Work Option

This role has the flexibility of a remote work option up to three days a week. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family's physical, mental, financial, and social needs.

We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.

Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.

We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place.

Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson .

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

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ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable.

And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet.

You'll contribute to this vital work while further developing your skills through our award-winning employee development programs.

We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large.

We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently.

Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.

We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact : [email protected] .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries.

Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

No calls or agencies please.