Assistant Manager

Job Description

Job Description

Position : Assistant Community Manager

Department : Operations

Reports to (Position) : Community Manager

Employment Classification : Non - Exempt

GENERAL SUMMARY :

The Assistant Community Manager works with the Community Manager to oversee the operational and financial aspects of a property.

The Assistant Community Manager assists the Community Manager in the oversight of the community providing the necessary leadership, guidance and motivation to ensure a positive working environment and quality community living and manages the process of rent collection, maintenance, delinquency, and other accounting responsibilities as needed.

Successful Assistant Community Managers will have proven ability to multitask and analytical and time management skills and be customer focused.

All team members at Satellite Management Company are expected to act as compelling representatives of the Company and champions of our Mission and Values.

JOB DESCRIPTION :

PRIMARY DUTIES AND RESPONSIBILITIES

Ensure that all rents are collected when due, and posted in a timely manner, issue appropriate notices when necessary (late payments, eviction notices, returned check notifications, etc.)

Close out month with delinquency level no higher than indicated by the Community Manager of the community

Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out, complete deposit accounting move-out statements

Accurately complete monthly pre-close and close out process and make necessary corrections

Assist in oversight of renewal and resident retention program, distribute and follow-up on renewal notices

Assume Community Manager duties in absence of immediate supervisor in accordance with company and community guidelines

Performs duties of a Leasing Professional when directed and / or required

Assists with vendor / contractor communications concerning work scheduling, billings, vendor relations and certifications of insurance

Manages accounts payable for community, submits all approved invoices to corporate office for payment following company guidelines

Maintains a professional, friendly, and inviting atmosphere at the community

Accurately maintains prospect, traffic and rental record logs and all pertinent leasing data

Responsible for maintaining organized, accurate, and up to date files for all residents; performs filing for the office as needed when not leasing

Maintains thorough and accurate product knowledge of the community and that of the major competitors through site visits, tours, shops, telephone surveys and follow-ups

Ensures the entire office environment is professional, clean, well-organized, and meets all safety standards

Works with colleagues and Community Manager to develop and implement sales and marketing strategies

Physically inspects property when out on grounds and picks up litter as needed, letting Grounds and Maintenance staff know of any possible issues

Performs a spiff of all vacant apartment homes to show the unit rent ready (smells good, looks good, and creates an environment that a prospect wants to call home

Accepts service requests from current residents and coordinates completion with Maintenance staff, following up to ensure customer satisfaction

Attends work as scheduled to support the ongoing success of the company

Other duties, responsibilities and special projects as assigned

SELECTION CRITERIA :

Candidates for this Position should hold the following qualifications and be able to demonstrate the following abilities to be considered as a suitable applicant.

Please note that except where specified as preferred, all points listed below are considered minimum requirements.

QUALIFICATIONS :

High School Diploma or equivalent required

Bachelor’s Degree preferred

Minimum three years of related experience, experience in residential property management preferred

Previous experience with Yardi Voyager system a plus

Proficient with computers, Windows (Word, Excel, PowerPoint), Internet and email, and other relevant applications

ABILITIES :

Strong written / verbal communication skills; strong interpersonal skills and presentation abilities with the ability to effectively communicate with individuals across the organization

Outstanding orientation for customer-service with the ability to handle confrontations

Strong attention to detail

Solid organization and time management skills

Ability to influence others

Strong analytical and problem-solving skills

Detail oriented effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, organize time and resources to deliver solid and consistent results for the business and bring assignments to successful completion

Strong technical aptitude : advanced skills and knowledge of Microsoft to include : Word and Excel

Punctuality and regular attendance as scheduled

WORKING CONDITIONS (physical, vision, hearing, speaking, mental, driving requirements / work environment) :

Repetitive use of telephone, computer, keyboard, and mouse

Frequent sitting, walking, and standing, as well as, bending and lifting

Constant reading, comprehending, writing, communicating orally, reasoning and analyzing

Occasional climbing stairs, squatting, bending at neck / waist and twisting at neck / waist

Lift approximately 10 pounds

Excellent written and verbal communication skill

Strong attention to details

Strong organizational skills

Ability to solve problems and prioritize workloads