Description :
Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.
Responsibilities :
- Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
- Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
- Assist in the areas of merchandising, operations, sales and customer service
- Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll / scheduling, and training.
- Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively
- Handle customer complaints and resolve issues in a timely and professional manner
- Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
- Other duties assigned by manager
Requirements :
Maintain a positive attitude and focus on customer satisfaction in a fast-paced environmentProven experience in a retail / customer service environmentAbility to train, coach, develop and motivate employeesDemonstrate effective interpersonal, organizational and leadership skillsExperience using a computer and handheld devicesStrong analytical and problem-solving skillsKnowledge of inventory management and merchandising techniquesAbility to work flexible hours, including weekends and holidaysBenefits :
Medical, Dental, Vision & Disability InsuranceBonus PlanFlexible Spending Plan401(k)Paid VacationPaid HolidaysPaid Parental LeaveEmployee DiscountPM20
Salary : $15.60-$19.20 per hour
Compensation details : 15.6-19.2 Hourly Wage
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