Job Title : Technical Support Analyst 2 (HYBRID)
Location : Richmond, VA
Duration : 12+ Months
Job Description :
The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
The Helpdesk Analyst will possess excellent communication and customer service skills displayed though verbal and written communications.
They will also have the ability to assimilate and effectively communicate information, both verbally and in writing, about microcomputer hardware and software.
The Helpdesk Analyst will also have the proven ability to establish and maintain effective, professional working relationships with Commission staff, following best practices of customer service principles.
Skills :
Skill Required / Desired Amount of Experience Recent experience in a full-time Help Desk / Technical Support position Required 2 Years Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod Required 2 Years 2 or more years of experience entering information and working with a trouble ticket, issue tracking system Required 2 Years Experience and proficiency with Microsoft, Visio, SharePoint and Office applications Required 2 Years Proven analytical and problem-solving abilities Required 2 Years Excellent verbal and written communication skills Required 2 Years Ability to work independently with minimal direction and as a team Required 2 Years Highly motivated and self-directed Required 2 Years Ability to present ideas in business-friendly and user-friendly language.
Required 2 Years Ability to work independently with minimal direction and as a team Required 2 Years Highly motivated and self-directed Required 2 Years Knowledge of Active Directory Nice to have 2 Years CompTIA A+ Certification Nice to have 2 Years Experience with Symantec’s Altiris and Ivanti’s Service Desk. Nice to have 2 Years
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