Analyst II, Technical Support

WHY CHOOSE US?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world.

When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.

Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.

Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members.

Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

WHAT YOU NEED TO KNOW : As a Tech Support Analyst, you will install, troubleshoot, and repair software and / or equipment.

Solve user's routine to moderately complex problems with network or applications software. Support 24x7 operations for internal and external users.

Provide support, development and / or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local

regulations.

This is an onsite / in office role in Richmond, VA

WHERE YOUR CAREER IS A FORCE FOR GOOD :

Respond to technical and / or user problems utilizing technical knowledge to troubleshoot and resolve issues. Provide escalated technical

support for moderately complex issues as needed.

Review records and document reports of malfunctions, issues and maintenance as well as organizational, procedural, and workflow plans

and methods.

• Review, analyze, and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization.
• Prepare metrics, activity and progress reports regarding projects, tasks, and operations.
• Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements.

WHAT YOU NEED TO SUCCEED :

Education : Bachelor's degree required. Information Systems, Computer Science, or related field preferred.

Experience : Minimum 2 years of related experience or equivalent combination of education and related experience required.

Skills & Abilities : Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to

effectively prioritize and execute tasks efficiently. Ability to work on a team.

Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s

minimum education and general experience years combined (Management experience cannot be substituted).

BENEFITS FOR YOU :

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work.

Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

• Medical, Dental and Vision Plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 5% Match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance : Short + Long Term
• Service Awards and Recognition
30+ days ago