Technical Support Analyst

Title : Technical Support Analyst 4 (743644)

Locaiton : Richmond VA23219

Client : Virginia Information TechnologyAgency

Note : This is an Onsite position.Iterview also is Onsite. So localcandidates stronglypreferred

JobDescription :

VDOTis seeking a local candidate for an onsite technical supportposition. The ideal candidate will have experience supportingWindows desktop users in an enterpriseenvironment.

DUTIESANDRESPONSIBILITIES :

• Managesand monitors customer IT issues using helpdesk tools KSE Ivanti andSharePoint. Support over the phone in person and using remotecontrol
• Actsas a liaison between VDOT and VITA / SAIC to ensure the delivery ofhighperformance IT supportservices
• Worksdirectly with customers to assist in managing and fixing softwareand application issues on desktops laptops tablets andprinters
• Providesmanagement with recommendations for systems and processimprovements
• Troubleshootssoftware and hardware problems and enhances the level of directservices to fieldstaff
• Installsmaintains and assists in testing and upgrading of new and existinghardware andsoftware
• Providesadvanced problem management troubleshooting root cause analysis andescalations to resolve customerproblems
• Createsjob aids for internal VDOT staff to enhance the use ofinfrastructure such as SharePoint OneDrive and Officeproducts

REQUIREDEXPERIENCE &SKILLS

• 3 YearsExperience in customer service skills with a Customer Firstattitude
• 3 Yearsexperience in Supporting and desktop products including but notlimited to Windows 11 SharePoint Online OneDrive Teams and MSO365
• 3Years of Extensive knowledge and experience in Active DirectoryGPOs remote support tools basicnetworking
• 3Years Experience in working with help request tracking andreportingtools
• Knowledgeof IT concepts trends and newtechnologies
• 3Years Experience in Ability to troubleshoot hardware and softwareissues and communicate solutions to customers both in the CentralOffice and in thefield
• Abilityto utilize troubleshooting tools and skills in managing andadministering desktops laptops andtablets
• Excellentresearch and investigativeskills
• Abilityto communicate effectively orally and in writing with individualsandgroups
• Basicunderstanding and knowledge of software packaging and deployment(preferably using Ivanti End Point Manager previously LANDESKManagementSuite)

Ifyou are : bright motivated skilled a differencemaker able to getthings done work with minimum direction enthusiastic a thinker ableto juggle and multitask communicate effectively and lead then wewould like to hear from you.

We need exceptionally capable peoplefor this role for our client so get back to us and tell us why youthink you are a fit.

AboutUs :

TriForce is one ofthe fastest growing companies in Philadelphia region by receivingthe award 5 times and 3 times(Ranked #) on Inc.

5000 fastestgrowing companies in the USA. TriForce Consulting Services Inc. isan established consulting services firm offering innovativesolutions to Government and Commercial sectors.

We specialize inbuilding customized software applications solutions such asknowledge management systems business intelligence data analysisdatabase support and maintenance data warehouse implementation andsupport systems architecture and systems integration for ourclients.

Our technical competencies are in Java .NET SharePoint PHPBusiness Intelligence (Cognos Data Warehouse) mobile applicationsplatforms (iPhone iPad Android Blackberry) and various othertechnologies.

We also specialize in providing resources to manageinfrastructure projects. TriForce is one of the fastest growingcompanies in Philadelphia region by receiving the award 5 times and2 times on Inc.

5000 fastest growing companies in theUSA.

Requirements

3+ Years Experience in customer service skills with a CustomerFirst attitude 3+ Years experience in Supporting and desktopproducts including but not limited to Windows 11, SharePointOnline, OneDrive, Teams, and MS O365 3+ Years of Extensiveknowledge and experience in Active Directory, GPOs, remote supporttools, basic networking 3+ Years Experience in working with helprequest tracking and reporting tools Knowledge of IT concepts,trends, and new technologies