Environmental Customer Service Rep

Our Environmental Customer Service Representative is responsible for the support of Clean Harbors Technical Services, working under direct supervision.

• Health and Safety is our #1 priority and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Opportunities for growth and development for all the stages of your career
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments

Responsibilities

• Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
• Plays an active role in promoting teamwork, ownership, premier customer service and quality within the organization
• Provides exceptional customer service when managing customer inquiries and service needs via phone, email, and online platform
• Ensures timely resolution to any customer issues
• Accomplishes detailed and thorough order management tasks inclusive of account setup, waste profile, routing, pricing, PO issues, invoice issues, etc.
• Possesses knowledge and ability to promote all Clean Harbors services
• Interacts with sales and operations personnel to ensure they have knowledge on customer feedback / service issues
• Effectively manage all accounts, inclusive of proactive and reactive calling in accordance with department procedures
• Responsible for the data integrity of the proactive call and milkrun program
• Specific tasks assigned by management

Central Customer Service activities include, but not limited to :

• Account setup / modifications
• Profile creation
• Quoting / Agreements
• Scheduling
• Order management
• Resolve compliance issues

Qualifications

• BS / BA in Business or Environmental Science preferred
• Strong verbal and written communication skills
• Strong organizational / time management skills
• Strong problem-solving skills
• Detail oriented
• Flexibility
• Ability to handle multiple tasks simultaneously
• Proficient in Windows Office-based applications

Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at www.cleanharbors.com / careers

Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico.

Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services.

We are solving tough problems through innovation and proven methodology - come be part of the solution with us.

We thank all those interested in joining the Clean Harbors team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.

Clean Harbors is a Military & Veteran friendly company.

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