GCS Internal Communications Manager

Job Description

Job Description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate.

The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events worldwide.

We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change.

If you are an entrepreneurial risk taker and ready to roll up your sleeves, you'll thrive in our environment where the rewards are highly motivating.

In this role, we are looking for someone who is a strong communicator across multiple formats and has a passion for building a positive company culture.

The Internal Communications Manager role is responsible for creating, developing, and delivering communication plans and employee engagement initiatives in the Global Customer Service organization.

We aim to be recognized as the best and most trusted customer experience brand in the world!

This is a Full-Time role which begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.

What You'll Do

• Plan, manage, and deliver communication projects for the business, handling multiple projects simultaneously to meet business deadlines.
• Use creativity throughout each stage, from concept to design, ensuring business satisfaction with the final output.
• Partner effectively with senior leadership, business units, HR representatives, and other stakeholders to develop communication and change management strategies and execution for the Global Customer Service organization.
• Work with the Leadership Team and key partners to understand and execute communication plans and organization-wide events including creating presentations for All Hands, People Leader meetings, TV Monitor displays.
• Manage a program of employee engagement activities with cross-functional teams.
• Proactively identify internal pain points and provide feedback and potential solutions through events, communications, or creative multimedia projects to inspire and motivate employees.
• Be the voice of the employee and customer, helping to bring cultural objectives to life.
• Provide insights and partners to create change management plans.
• Stay informed about industry trends, standards, and innovations, recommending new strategies and tactics.

Who You Are

• Business Acumen : Strong business acumen, effectively navigating the organization to achieve results.
• Leadership : Trusted consultancy leadership in a large, complex, and diverse global organization. Positive outlook, inspiring others to see the vision and deliver desired outcomes.
• Project Management and Organization : Excellent project management skills, managing multiple assignments, projects, and meetings with meticulous attention to detail.

Skilled in delivering on desired results, determining priorities, clarifying next steps, and delegating effectively to meet deadlines.

Change Management : Demonstrated ability to drive large-scale change management within complex, geographically dispersed organizations.

Highly capable change leader with outstanding organizational change management skills.

Communication : Strong interpersonal and communication skills, both written and verbal, synthesizing complex information into a clear, concise narrative.

Ability to adapt communication style and information synthesis based on the audience.

• Stakeholder Management : Proactively manage stakeholder expectations, communicate progress, and provide effective leadership for issue resolution.
• Collaboration : Outstanding collaboration and partnership capabilities, skilled in conflict resolution, persuasion, and negotiation.

Experience collaborating with and coaching senior executives on communication and presentation skills.

What You've Done

• BS / BA degree or equivalent work experience.
• 4+ years related professional experience in communications or multimedia communications.
• Proven experience with design and efficiency tools like MS PowerPoint, Forms, Word, Excel.
• Experience with video production, videography, production planning, execution and distribution of video assets is a plus.
• Experience in designing and setting up on-site video shoots and end-to-end video production preferred.
• Experience with design and efficiency tools like Adobe Photoshop, Illustrator, After Effects, Premiere or Final Cut Pro, Canva preferred.
• Experience with large-scale contact centers, global operating environments, or eCommerce / Tech is preferred.

What We Offer

• Accelerated Growth Environment : Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
• Top Tier Compensation Package : Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
• Paid Time Off : Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package : Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
• Team-Building Events : Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.

About Us

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies.

With more than 300 million tickets available annually on our platform to events around the world from sports to music, comedy to dance, festivals to theater StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.

Come join our team for a front-row seat to the action.

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.