Required Skills :
- 5+ years of Desktop Technical Support or related experience.
- Provides support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.
- Good understanding Office 365 Administration and support.
- Experience with Office 365 and Microsoft's Software / Applications.
- Ability to troubleshoot and configure hardware such as printers, laptops, etc.
- Confident and comfortable with client facing activity
- Management and / or troubleshooting of the following technologies :
- Solarwinds
- Kaseya RMM Hardware Support :
- Headsets
- Headsets
- Docks / Monitors / etc.
O365 Administration and support :
- User Management (Entra ID)
- Exchange Management
- Intune Device Management (AutoPilot / Lost Mode / Etc.)
Windows 10 and 11 Support :
- Basic Advanced troubleshooting
- Drivers / OS Corruption, etc.
Mobile Device Support :
- iOS troubleshooting
- Hardware troubleshooting
- Verizon / T-Mobile Portal
Additional Skills :
- Patch Management
- PowerShell
- 8x8 Phone System
- Azure Cloud Resources
- Files
o Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.
o Experience with LAN / WAN, Routers, WIFI (WAPS), Firewalls, Switches, VPN, SDWAN, Access Points, Citrix, VoIP, etc.
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