Position Summary :
The Reservationist is the first contact for customers calling the restaurant. This role must deliver excellent customer service through contact that is professional, friendly, efficient and informative, as well as ensuring the successful delivery of the Gibsons Restaurant Group’s philosophy, which is based upon four distinct core beliefs : Hospitality, Quality, Value and Family.
Ambassador of GRG Culture :
Seek out opportunities to communicate and demonstrate the Gibsons Restaurant Group core values to team members, customers, vendors and community in a clear and positive manner.
Lead by example. Demonstrate ownership, accountability and initiative in daily tasks by anticipating needs and proactively addressing issues.
Demonstrate the flexibility to adjust to changing circumstances by finding ways to accommodate team and customer by making it happen without sacrificing quality.
Create and contribute to a positive work environment by demonstrating no tolerance for negative behavior. Welcome new ideas and seek feedback from team by asking questions.
Essential Duties and Responsibilities :
Answer phone calls for reservations or general restaurant information.
Enter reservations into Seven Rooms software.
Take carryout orders and enter them through an online software program.
Continuously update customer profiles and contribute to the upkeep of an accurate database.
May perform other duties as assigned.
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills :
Must be able to multi task in a fast paced environment
Excellent communication and interpersonal skills required
Ability to maintain composure in high stress or conflict situations
Basic computer skills for data entry required
Basic math skills required
Education and / or Experience :
High School Diploma or GED or equivalent. At least one year of experience answering phones and / or working in a customer service role.#ZR
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