HS PRS Community Service Coordinator

Job Details

This is a remote position covering multiple states within designated regions.

Position Summary

Under the direction of the Field Operations Manager, NYAP’s Community Service Coordinator (CSC) perform community outreach, coordinate community activities, develop community relationships, liaise with community contacts and expand community social service partners within a region that provide social, legal, medical, mental health, and other services to released unaccompanied children per Office of Refugee Resettlement (ORR) requirements.

CSCs must have outstanding communication skills, project management experience, knowledge of community programs and referral process, familiarity with ORR population needs and aptitude for connecting with people.

CSCs must have a working understanding of NYAP / ORR Policies and Procedures and an understanding of the HS / PRS process and possess knowledge of local community social services and working with immigrant populations.

Additionally, CSCs must be knowledgeable of family preservation, kinship care, and general child welfare.

Responsibilities

Perform all work in a manner consistent with the National Youth Advocate Program’s Mission, Values and Philosophies.

Perform community outreach within a designated region to engage local and community partners to provide post release services (PRS) to minors in the following areas : Placement Stability and Safety, Parenting, Immigration Proceedings, Guardianship, Legal Services, Education, Medical Services, Individual Mental Health Services, Family Stabilization / Counseling, Substance Abuse, Gang Prevention, Trafficking Victim Assistance Programs (TVAP), Aspire, and other services as needed or required.

Actively coordinate community activities, develop community relationships, liaise with community contacts and expand community social service partners to align with ORR requirements and PRS services provision.

Establish working relationships with local, National and community-based organizations responsible for social services within a specific region and proposed area of operations.

Liaise with ORR care providers and NYAP’s HS / PRS staff to best identify local, community and National providers for children released from ORR care and assist in linking minors to services.

Plan, organize and manage outreach activities for increased awareness of needed services within a designated region.

Collect data to evaluate impact of services and evaluate opportunities for improvement and growth.

Work alongside Anti-Human Trafficking and Child Exploitation Coordinators to refer, coordinate, and assist child victims of human trafficking in connecting to services and linking children to local and National agencies or community partners for needed resources.

Work alongside OTIP providers including supporting TVAP and Aspire Child and Youth Services Program.

Ensure excellence and best practices in documentation, completion of reports, and timely uploads.

Provide and foster a management approach that adopts a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet the unaccompanied child and the sponsor's presenting needs.

Provide and ensure effective communication with staff, care providers, and ORR stakeholders.

Possess a working understanding of NYAP / ORR Policies and Procedures, Flores Agreement as well as other applicable, and pertinent regulations and laws including the Trafficking Victims Protection Reauthorization Act (TVPRA) of 2008 ;

Establish a respectful, supportive workplace environment that promotes NYAP’s values of caring for people, connecting communities and promoting peace while ensuring accountability and compliance.

Ensure the protection of Personal Identifiable Information (PII), and confidentiality of information.

Elevates any issues or concerns to NYAP leadership.

Perform other additional duties as assigned.

Qualifications

Bachelor’s degree in the behavioral sciences, human services or social services fields or a bachelor’s degree in other related fields and at least 3 years of progressive employment experience that demonstrates supervisory experience.

Knowledge of local and National community social services, human trafficking agencies, resources for victims of human trafficking and working with immigrant populations.

Knowledgeable about family preservation, kinship care, and / or general child welfare.

Knowledge of social services and ORR referral process and required PRS services.

Prior experience with ORR HS / PRS preferred.

Highly proficient in Spanish or have access to qualified interpreters.

Proficient in using the internet and related computer programs and Evolv.

Pass a criminal history screen, including state and local child protection agency registries, and C / ANs check.

Willingness to work flexible and non-traditional hours in the service of persons served.