Operations Specialist III

ENGIE Impact partners with companies to accelerate decarbonization efforts worldwide. ENGIE Impact's comprehensive engagement model goes from strategy to implementation including data excellence and digital tools, project delivery expertise, and financing support.

An authentic long-term partner, ENGIE Impact establishes credible paths to hit difficult carbon reduction metrics while sharing commitments and accountability across portfolios.

With 20 offices worldwide and headquarters in New York City, ENGIE Impact today has a portfolio of over 1,500 clients, including 25% of the Fortune 500 Companies.

ENGIE Impact is part of the ENGIE Group, a global leader in the transition toward a carbon-neutral economy through reduced energy consumption and more environmentally friendly solutions.

The Role :

This position is responsible for completing complex research on client accounts; is responsible for resolving bill payment edits and data, calculating and tracking billing discrepancies, in addition to working closely with other team members, vendors, and some direct client communication.

Using multiple systems, the role resolves pre-identified errors and sends consolidated bills to payment.

Role Responsibilities :

• Searching each account for any payment inconsistencies or errors including, but not limited to :
• One-time charges, miscellaneous edits, re-evaluate edits, deposits, etc.
• Overlap (Rebill Edits)
• Post consolidation reviews
• Resolve exceptions on electronic file invoices
• Collaborating with vendors to investigate and resolve :
• Potential water leaks
• Cost and consumption edits
• Collaborating with vendors to investigate and resolve urgent disconnection notices, including, but not limited to :
• Requesting extensions to protect accounts from negative action
• Obtain any missing invoicing
• Update / correct data as needed
• Confirmation of payment settlement
• Process urgent payment to secure safety from disconnection
• Maintain accurate general ledger coding allocations, vendor codes and any other file related data
• Perform manual consolidations as needed
• Responsible for account and site creation as requested by clients
• Perform FBI uploads
• Ensure that follow-up, email, and correspondence are completed in a timely manner.
• Follow standard operating procedures within these tasks
• Perform other duties as assigned.

Experience :

• Requires 1 year of clerical and / or customer related work experience
• Other combinations of experience / education may be considered

Education :

Requires a high school diploma or its equivalent.

Skills and Abilities :

• Must have excellent phone skills and customer service
• Must have solid computer skills, including familiarity with Word, Excel, Outlook and Internet and several customized ENGIE Impact systems (including but not limited to Avi, Workflow)
• Must be able to organize, prioritize, and use time management tools
• Ability to demonstrate basic mathematical aptitude
• Must have basic problem-solving abilities
• Must be a team player, dependable and have a sense of ownership
• Must be able to adapt to change easily
• Must be flexible with schedule and available for overtime work as needed

Work Environment :

• Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
• Health & Safety Working Requirements
• Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
• Adjustable ergonomic chair
• Proper Lighting
• Heating, air conditioning and ventilation to create a comfortable environment
• Appropriate internet and bandwidth to conduct business
• Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
• As a global organization, attending meetings and events during early mornings and evenings may be required

REQUIRED PHYSICAL ACTIVITIES :

• Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
• Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
• Adequate hearing and verbal abilities to communicate effectively in person, by telephone, and by video call
• Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
• Ability to lift and carry a stack of forms and documents weighing up to 15 pounds
• The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and / or lunch period.
• Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine or 10-Key numeric keypad.
• The ability to hear, understand, and distinguish speech and / or other sounds (e.g., machinery alarms, medical codes or alarms) in multiple forms;

in person speech; telephone, other remote speech

Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

Benefits at ENGIE Impact :

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community.

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.

ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as "protected characteristics") as defined by applicable federal, state or local law in the locations where we operate.

The pay range for this role is : $16.80-$25.19.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and / or other benefits.

Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with geographical market data.

This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance.

Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.