Business Systems Manager

Position : Full-time

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

Location : Bainbridge Island, WA (Hybrid)

COMPANY OVERVIEW

Experi is a boutique tour operator that crafts high-quality global travel experiences for enthusiasts, small groups, and organizations.

We focus on specialty niches such as Wine & Food travel and build programs that offer unique access, exclusive experiences, and deep insights.

As a global team of travel experts, we pride ourselves on creating and operating the world’s best experiences for our select partners and guests.

ROLE

We seek a Business Systems Manager to lead the integration of our internal technology systems to support business operations and drive growth.

This role requires a proactive, technically savvy individual with strong business acumen willing to grow with the company.

They will be responsible for managing, aligning, and optimizing our CRM, web, project management tools, e-commerce platforms, and other internal systems.

KEY RESPONSIBILITIES

• System Management and Optimization : Lead the implementation and enhancement of all business-related systems including internally developed systems, Zoho CRM, Trello project management software, various e-commerce platforms, and other systems.
• Strategic System Alignment : Ensure tools and systems align with the company’s strategic objectives to support growth and efficiency.
• Technical Support and Training : Provide internal technical support and organize training sessions to ensure optimal use of systems within the team.
• Project Management : Lead and manage technology-related projects, ensuring delivery on time, within budget, and meeting business needs.
• Data Management and Security : Responsibility for the integrity and security of company data across all platforms.
• Vendor Management : Negotiate with software vendors and service providers to secure cost-effective technology resources.
• Process Improvement : Continuously assess and improve business processes through technology, recommending enhancements and innovations.

QUALIFICATION REQUIREMENTS

• Applications : Demonstrated expert-level knowledge and implementation experience with Zoho One, specifically the Zoho CRM platform, is required.
• Experience : Minimum 5 years managing integration of all business systems in a dynamic, entrepreneurial environment.
• Technical Skills : Strong general knowledge of other CRM systems, project management tools, e-commerce platforms, web platforms (WordPress), and other business systems.
• Business Acumen : Demonstrated ability to translate strategic business needs into detailed system requirements and well-integrated, efficient solutions.
• Problem-solving : Excellent ability to quickly address issues, implement preventative measures, and manage multiple projects and priorities simultaneously.
• Education : Bachelor’s degree in Information Technology, Business Administration, or related field plus demonstrated continuous learning.
• Communication : Strong written and verbal skills to work effectively with distributed teams.

PREFERRED SKILLS & TRAITS

• Experience in a high-growth, fast-paced entrepreneurial environment
• High emotional intelligence with a track record of effective team collaboration and leadership
• Strategic thinker, detail-oriented, proactive approach to technology management
• Commitment to excellence

Join our team and contribute to shaping extraordinary travel experiences.

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