Director, Solutions Engineering

About the Job :

We are looking for an Americas Director of Solution Engineering to join our team at LaunchDarkly. You will manage a team of Solution Engineer (SE) leaders and senior individual contributors who are technical experts and trusted advisors for our customers and prospects.

This role will report into the SVP of Customer Experience. Solution Engineers help qualify and close opportunities through sales presentations, product demonstrations and Proof of Values (POVs).

You will take an active role in the Americas region for supporting pre-sale customer facing activities and engagements, creating processes to help scale and standardize across the globe and coach and develop your team.

You will ensure tight collaboration and knowledge sharing across our broader go-to market teams and product teams.

LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees.

Our goal is to help teams build better software, faster.

Responsibilities :

• Manage and lead a team of high performing and diverse SE leaders and ICs in the Americas.
• Partner with the Sales team to articulate our value proposition, vision and strategy to customers leading to revenue attainment against quota.
• Advise our customers on software development best practices and how to leverage LaunchDarkly to accelerate innovation.
• Actively iterate the team to excellence for high productivity, onboarding and ongoing enablement and technical skills.
• Work cross-functionally with other internal stakeholders in post sales, product, engineering, platform, and marketing to provide customer insight and potential improvements of products and services.
• Lead and assist in recruiting efforts to find and hire top talent within your region.
• Deliver performance reviews and executing on individual development plans.

Qualifications :

• Bachelors degree in a technical or related field.
• Proven 5+ years experience leading a presales field engineering team, focusing on defining, developing and managing customer demos and evaluations.
• Familiarity of MEDDICC / Command of the Message or similar qualification framework.
• Deep understanding of DevOps industry trends and tooling.
• Excellent leadership, communication and interpersonal skills with the ability to effectively collaborate and build relationships with cross-functional teams and external stakeholders.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and requirements.
• Travel up to 30%.

About LaunchDarkly :

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise.

Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software.

The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong.

Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at [email protected]

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.

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