Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Member Services Representative Sat -Sun 2p -10p
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Financial Services Representative - State Farm Agent Team Member
Job Title: Sales Lead Developer.Join the Adventure with Josh Brown at State Farm!.Are you ready to launch your career in a dynamic and fun environment? Do you have a passion for helping people and a knack for sales? If so, we want YOU to be a part of our team at State Farm in Lincoln Park, under the...
Member Services Representative Mon - Fri 6a -2p
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Financial Services Representative – State Farm Agent Team Member
As Financial Representative with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred. Interested in market...
Member Services Representative (Sat-Sun 6am-2pm)
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Member Services Representative
The Member Services Representative will assist customers with purchasing services and merchandise in person on the computer system and on the phones. Consults with customers to understand their needs and preferences related to services and merchandise. Demonstrates and explains services and merchand...
Financial Services Representative – State Farm Agent Team Member
Are you a motivated and customer-centric individual with a passion for sales and a drive to help others? Do you want to be part of a dynamic team where your hard work is recognized and rewarded? Look no further! Elvia Solis State Farm is seeking a Sales Representative to join our successful and grow...
Financial Services Representative – State Farm Agent Team Member
Are you a motivated and customer-centric individual with a passion for sales and a desire to make a positive impact on people's lives? Do you dream of a rewarding career where your efforts are recognized and rewarded? Look no further! Freddie Villacci State Farm is seeking a Sales Representative to ...
Member Services Representative
The Member Services Representative will assist customers with purchasing services and merchandise in person on the computer system and on the phones. Consults with customers to understand their needs and preferences related to services and merchandise. Demonstrates and explains services and merchand...
Financial Services Representative – State Farm Agent Team Member
As an Financial Services Representative with Tunisia Hopkins State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team membe...