Customer Marketing Manager

Customer Marketing Manager

San Francisco, California, USA; New York, New York, USA

Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally.

Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.

If you are a dynamic professional with a passion for building customer relationships, and a knack for technology, consider joining us at Datadog as a Customer Marketing Associate Manager.

You will be a key player in our journey, leveraging your skills to foster customer reference building and help us spread the word about our customers’ use of Datadog to help drive the next chapter of our growth.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.

We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do :

• Utilize data and reporting to identify and target key customers for engagement.
• Harness Datadog’s existing customer engagement to influence future customers through in-flight deal discussions and external review sites e.

g. TrustRadius, Gartner Peer Insights, G2, etc.

• Support deal acceleration and scale Datadog’s global customer reference function through tools adoption.
• Collaborate across departments such as Sales, Product Marketing, PR, and others to prioritize and develop integrated marketing journeys for top customer accounts.
• Proactively identify and lead new projects that enhance the impact of customer marketing, coordinating with multiple departments to achieve broad program goals.
• Forge and maintain robust relationships with a diverse array of internal and external stakeholders, including creative, legal, finance, support, sales, and marketing teams.
• Develop engaging customer-facing and internal presentations.
• Facilitate customer participation in company events, showcasing their successes.
• Act as a reliable business partner, ensuring clear and consistent communication.
• Ensure flawless execution of marketing strategies and maintain strong customer relationships throughout joint marketing engagements.

Who You Are :

• Exceptional communication and interpersonal skills, capable of building strong relationships with customers and internal teams.
• Proficient in CRM and marketing automation tools (e.g., Salesforce, HubSpot).
• Ability to analyze data and use insights to drive decisions.
• Creative thinker with the ability to troubleshoot issues quickly and effectively.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• You have a Bachelor’s degree in Marketing, Business, Communications, or a related field.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one.

That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth :

• Generous and competitive global and US benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.

In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is : $93,750 $131,250 USD