Overview
The Operations Development Specialist is responsible for center support staff training and development, as well as backfill support, within their assigned markets.
The Day-to-Day center coverage and support requirements will be requested by the Regional VP of Operations, or approved delegate and approved / scheduled through Learning and Development.
Under the direction of Learning and Development, this individual will create and utilize standardized training curriculum to conduct comprehensive training for all newly hired and existing team members in the operations management and / or support roles.
It is anticipated that time allocated between Training, Managing Operations and backfill responsibilities will be 40 / 40 / 20;
with fluctuation expected based on business need. This person must be able and willing to travel up to 75-80% within the assigned market.
What we offer and perks!
- Day shift, early Fridays, NO WEEKENDS
- 7 paid holidays for full time positions, plus 15 days of PTO
- 401K and Roth with Company match
- Affordable Medical plans for employees
- Dental and Vision plans for employees
- Flexible Spending Accounts for Healthcare and Dependent Care expenses
- Employer contribution to the HSA
- Employer Assistance Program with company paid visit allotment
- Company paid Life, AD&D, Short and Long Term Disability including part time employees
Performance Responsibilities :
- Provide on-site and virtual support in management of operations through a leadership lens.
- Provide on-site coverage in situations where there is an open position.
- Serve as the expert trainer for new and existing team members in the operations support roles (Center Manager, Medical Assistant, Medical Receptionist, etc.).
- Responsible for developing and maintaining the company standards and training materials / resources / programs for each role.
- Ensures standards are developed and applied consistently from an enterprise perspective.
- Responsible for training to established standards to ensure consistent onboarding of new team members and consistent re-training of existing team members.
- Schedule and manage assigned training programs including : Identification of learning objectives and goals Content creation Coordination and collaboration with subject matter experts Deliver training sessions and workshops
- Track and review performance measures post training completion. Data will be available based on Leadership feedback and individualized surveys.
- Maintain a system of training records and ensure documentation is on file following team member participation
- Will split time as appropriate based on business need between Training, Managing Operations and backfill support. Time allotment could be 40 / 40 / 20 but will fluctuate.
When needed, the Operations Specialist will provide support beyond the assigned primary market.
All other tasks or projects as assigned.
Qualifications
Qualifications :
- Bachelor’s Degree preferred
- 3-5 years of relevant work experience within a healthcare setting
- Experience specializing in : Learning and Development Project Management Staff development Curriculum Design and Training
- Experience working with a supervisory role.
- Ability to manage multiple responsibilities.
- Demonstrate success in driving quality and standardization.
- Proficiency with EMR’s and data analytics software.
- Ability to quickly build rapport with people via a collaborative approach.
- Passionate about coaching and developing others.
- Excellent interpersonal skills required to communicate with all levels of staff, including senior leadership.
- Ability to follow standardized curriculum while engaging the learner.
- Must possess excellent time management and organizational skills.
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