Job Description
Job Description
Department : Card Services
Reports to : Card Services Management Team
Hours : multiple shifts available
This is a wonderful opportunity for a successful career! Competitive wages, advancement opportunities, a fun environment, and more!
We are seeking organized, service-oriented, and friendly people to add to our team to assist our Cards Department. This job includes cracking solutions for our customers regarding their debit cards, satisfying their banking needs, and creating an awesome positive customer experience.
Opportunities for pay increases, overtime, and advancement are all available as soon as 30 days into your training period.
Don’t delay and apply today!
FSNB is a full-service and family-owned bank that has been in operation for 75 years.
What is in it for you :
- Opportunity for pay increases as soon as 30 days
- Paid training
- Paid vacation and personal leave
- 401k Plan
- Flexible scheduling with two days off a week
- Growth / Career opportunities
- Equal Opportunity Employer
- Health and dental insurance available
- YMCA discount
- AT&T discount
- Free and discounted services, if you bank with us while employed
Summary of Essential Job Functions
- Answer calls related to debit cards
- Troubleshoot card usage errors
- Complete debit card maintenance, as needed
- Assist with card dispute matters, including dispute filing and / or dispute claim updates
- Review reports related to debit card issues
Minimum Requirements
- Customer service experience
- Administrative skills
- Phone etiquette and effective communication skills
- Working knowledge of Microsoft Word and Excel
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