ESSENTIAL FUNCTIONS :
- Review vehicle damage claims, write appraisals and / or review appraisals from body shops, preferred programs, smart phone apps, independent appraisers, company appraisers and other sources.
- Handle automobile material damage claims in compliance with Encova Claims department polices for contact, communication, cycle time, coverage verification, evaluation / negotiation and resolution of the file.
- Negotiate, settle and pay vehicle damage and total loss claims.
- Provide advice and recommendations to other material damage appraisers and claims resolution specialists on the material damage aspect of a claim.
- Handle salvage disposal on vehicles that are considered total losses.
- Handle / monitor title procurement on vehicles / equipment considered total losses.
- May be required to testify as to material damage issues in lawsuits involving vehicle damage.
- Capable of reviewing and writing estimates while meeting acceptable productivity, turnaround and quality standards.
- Assist in catastrophe claims handling throughout the company operating territory.
- Handle rental claims.
- Serve as a member of claims and other company integrated teams as assigned.
- Model the leadership behaviors outlined in the Vision.
OTHER FUNCTIONS :
- Keep up-to-date on the changes and advances in vehicle repair and estimating methods.
- Overnight travel or extended stays may be required upon request.
- Perform other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES :
- The candidate must have at least three years’ experience as a material damage appraiser or its equivalent in the industry.
- Must have demonstrated the ability to negotiate, settle and pay vehicle damage and total loss claims.
- The individual should actively demonstrate the skills and abilities listed in the Material Damage Specialist I job description.
- Internal candidates must have achieved an overall rating of at least Meets Expectations on the last annual performance review.
- Demonstrate the ability to efficiently use computer software used by Encova to write estimates and value total losses required.
- Must exhibit strong customer service skills.
- Additional education or experience with heavy trucks or specialty equipment (boats, campers, and motorcycles) is preferred.
- Must exhibit exceptional knowledge of vehicle repair techniques and methods.
- Must pass the claims adjuster license exam(s) for applicable states as requested by management based on staffing needs.
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