Restaurant Manager - RL Chicago

Position Summary :

The position of Restaurant Manager is responsible for ensuring the successful delivery of the Gibsons Restaurant Group’s philosophy, which is based upon four distinct core beliefs : Hospitality, Quality, Value and Family.

The manager for RL Restaurant represents the Ralph Lauren brand, and must always adhere to and enforce that style principle.

Essential Duties and Responsibilities :

Manager is responsible for ensuring lunch and dinner service is executed to our standards of service. Ensure service, food and beverage excels at all times.

Improves and maintains customer relationships. Floor presence during service is not an option.

• Opens and closes the restaurant ensuring appropriate housekeeping and presentation standards are adhered to following established procedures and checklists.
• Creates and establishes relationships with current locals and develops new locals daily. Participates in the community as a representative of the company.
• Is a positive and engaged reinforcement for staff and assists and guides them at all times.
• Recruiting, leading and developing people to execute the restaurant’s philosophy; fostering a positive, stable working environment for the employees;

and building sales and controlling costs to deliver optimum business results for the stakeholders.

• Responds to customer complaints and resolves them in a way that ensures the customer will return again quickly and ensures that every customer leaves happy.
• Maintains and promotes among staff and other managers a no-compromise attitude towards providing the highest possible level of Hospitality, Quality and Value to the customer.
• Executes plan, based on Spotter Reports and Guest Surveys , among other forms of customer input, to improve guests’ restaurant experience and increase their loyalty.
• Remains available via cell phone to respond to needs even when not on restaurant grounds.
• In coordination with the management team, recruits, retains, trains and develops an optimum number of staff who are enthusiastically dedicated to delivering the highest level of Hospitality, Quality and Value to the customer.
• Demonstrates and reinforces leadership behaviors necessary to gain employees’ loyalty, satisfaction and pride.
• Maintains safe and secure working conditions throughout all areas of the operation for the well-being of restaurant staff and the protection of restaurant assets.
• Writes, administers and directs the follow up on written performance reviews for all hourly staff.
• Maintains employees in the POS and timekeeping system.
• Complies with all policies and procedures, current federal, state and local standards, guidelines and regulations as directed by the General Manager.
• Takes action to ensure the standards of the Gibsons Restaurant Group are upheld and applied firmly and fairly and the DNA of the concept is preserved.
• Supports restaurant goals in all areas of operations to achieve the desired volume growth and optimum profits.
• May perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

Minimum of a high school diploma; Bachelor’s Degree or other four-year degree preferred. Three to five years’ experience in a restaurant environment with at least three years of management experience preferred.

Skills :

• Ability to communicate professionally verbally and in writing, with the public and with employees; ability to read and write English;
• ability to perform basic math skills including addition, multiplication, subtraction and percentages; ability to make sound business decisions;
• ability to analyze data and draw conclusions from the information at hand; ability to maintain composure and poise under pressure;

strong computer knowledge and ability to learn new software programs.

• Excellent communication and interpersonal skills
• Thorough, Organized, Detail-oriented and Professional
• Must be proficient with Open Table
• Experience with Aloha point of sales equipment
• Develop positive and engaging professional relationship with staff and customers

Requirements

• Supervisory knowledge in running a shift in a large restaurant and / or managing and servicing a large bar
• Above industry average knowledge of food, beverage and wine
• Current ServSafe and Basset certifications
• Open availability

Job Demands and Conditions Analysis

O Occasional, less than 1 time per week

F Frequent, from 1 / 3 to 2 / 3rds of the time

S Some, less than 1 / 3 of the time

C Consistent, more than 2 / 3rds of the time

Blank not required

PHYSICAL REQUIREMENTS

ENVIRONMENTAL

REQUIREMENTS

Sitting

Works alone

Standing

Works with others

Walking

Customers contact

Lifting

Shift work

Lifting 26-50 lbs

Extended day

Lifting Over 50 lbs

Cold

Carrying

Heat

Pushing

Temperature changes

Bending at waist

Twisting upper body

Humid

Climbing

Noise

Balancing

Confined area

Kneeling

High places

Crouching

Work outdoors

Crawling

Work indoors

Reaching

Mechanical hazards

Working with hands

Electrical hazards

Working with fingers

Explosive materials

Talking

Fumes

Hearing

Odors

Vision acuity - near

Dusts

Vision acuity - far

Mists

Depth perception

Gases

Field of vision

Poor ventilation

Color vision

Other

Driving

Other

EQUIPMENT OPERATION

HAZARDOUS SUBSTANCES

Driving cars / light trucks

Work with solvents

Driving heavy trucks / vans

Work with acids, corrosives

Using keyboard & mouse

Work with epoxies

Operating forklifts, stackers

Paint

Operating machine tools

Other

Operating power hand tools

Operating Torch