Client Service Associate - Registered

Summary

Under immediate supervision, Client Services Associate, Registered, assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and advertisements, provides overall customer service support to clients, may enter trades as directed by the FA(s).

Essential Duties & Responsibilities

• Perform clerical functions related to opening client accounts and ongoing account coding based on account features chosen by the client.
• Work with the FA(s) and the client in obtaining the required documents based upon the type of account(s) established.
• Provide quotes and other account-related information to assist clients.
• Organize and assist in the maintenance of complete client account and trade- related records for the FA(s) and certain required files for the branch office.
• Perform operational or administrative functions for client related requests (i.e., check requests, wiring funds, address change, dividend information, etc.).
• Provide reports and other information to FA(s), as requested.
• Perform calling activities, not limited to existing clients, using scripts approved by a principal of Advertising and Graphics.

Registered Client Service Associates may highlight a service or product but may not discuss products or investments beyond a point that the discussion becomes a solicitation where the specific appropriateness of the investment or the suitability of the client becomes a factor.

• Accept and enter unsolicited orders from clients in states in which they are registered and may enter orders received directly from a FA who is registered in the client’s state of residence.
• Identify situations that need to be brought to the attention of the FA(s) or escalated to the Branch Manager; including suspicious client and / or employee activity or behavior.
• Perform various administrative duties (i.e., typing, filing, answer phones, mailing documents / letters, etc.) and other duties and projects as assigned by the FA and / or Branch Manager.

Qualifications

• Administrative Knowledge - Knowledge of administrative and clerical procedures and systems such as word processing, spread-sheet applications, managing files and records, and other office procedures and terminology
• Industry Knowledge - General understanding of the investment brokerage industry and securities regulations with basic knowledge of investment products
• Time Management Able to organize, prioritize and manage multiple tasks, responsibilities and deadlines; is able to follow through and accomplish goals, manage expectations appropriately and use firm’s resources efficiently
• Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to practical problem solving
• Customer and Interpersonal Skills - Knowledge of principles and processes for providing exemplary customer and personal services.

This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Communication Skills - The ability to communicate information and ideas in spoken or written form so that others will understand with excellent grammar and phone / office etiquette

Education & Experience

• Minimum Required : High School Diploma or equivalent
• Minimum Required : 2 years investment industry experience

Licenses & Credentials

• Series 7 and 63 / 66 required
30+ days ago