Property Resolution Claim Representative

Property Resolution Claim Representative Who Are We?

Taking care of our customers, ourmunities and each other. That's the Travelers Promise. By honoring thismitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.

Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.

The actual salary for this position will be determined by a number of factors, including the scope,plexity and location of the role;

the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of ourprehensivepensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$63, - $105,

Target Openings

What Is the Opportunity?

Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days.

As a Property Claim Representative you will walk our customers through home and business claims while evaluating damage and negotiating on their behalf.

You will leverage your interpersonal and critical thinking skills to evaluate and resolve personal and business property claims.

When a catastrophe happens, you will be first to respond while keeping customers' peace of mind a top priority. What Will You Do?

Provide quality claim handling throughout the claim life cycle while maintaining fullpliance with internal and external standards and state specific regulations.

Resolves previously closed 1st party PI and BI Property claims that vary in severity and / orplexity.

• Resolve inquiries from customers, contractors, agents or other participants on open or closed Property claims.
• Participate in our Catastrophe Response Program which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.
• Handle claims and other functional work involving one or more lines of business other than property.
• Acquire and maintain relevant Insurance License(s) toply with state and Travelers requirements.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Interpersonal and customer service skills - Advanced
• Organizational and time management skills - Intermediate
• Ability to work independently - intermediate
• Judgment, analytical and decision making skills - Intermediate
• Negotiation skills- Intermediate
• Written, verbal and interpersonalmunication skills including the ability to convey and receive information effectively - Intermediate
• Investigative skills - Intermediate
• Ability to analyze and determine coverage - Intermediate
• Analyze, and evaluate damages - Intermediate
• Resolve claims within settlement authority - Intermediate
• Bachelor's Degree.
• Customer Service experience.
• Two years of outside property claim handling experience.
• Excellent interpersonal and customer service skills with the ability to use sound judgement to analyze and resolve claims.
• Ability to work independently, manage time, and prioritize multiple claims simultaneously.
• Excellent written and verbalmunication skills with the ability to negotiate, convey, and receive information effectively.

What is a Must Have?

• High School Diploma or GED.
• One year of outside property claim handling experience or successfulpletion of Travelers Outside Claim Representative training program.

What Is in It for You?

• Health Insurance : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement : Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.

You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off : Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paidpany Holidays.
• Wellness Program : The Travelers wellness program isprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.

In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement : We have a deepmitment to themunities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers andmunities we serve.

We aremitted to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about ourprehensive benefit programs please visit / / careers.travelers / life-at-travelers / benefits / . Job ID R-36529