Manager - Configuration Management (Remote)

Responsibilities

Project and Product Management - Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties.

Develops and utilizes methods of tracking performance.

Managerial Functions - Establishes and monitors expectations to achievepany and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives.

Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development.

Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning and invoicing.

Business Support - Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests.

Facilitates system modifications within existing system architecture and assists with architectural changes as necessary.

Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts.

Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units.

Ensures that team activitiesply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs.

Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.

Operational Support - Provides expert support for business operations by responding to inquiries, identifying issues, and working to continuously improve business practices.

Handles escalated matters that arise during daily operations and providing guidance to IT asset management analysts.

• Identifying Business Objectives - Determines asset management and develops strategies to achievepany and department goals, andmunicates these through the use of specifications, project plans, or other forms of documentation.
• Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement.

Develops process enhancements based on reporting.

• Data Analysis - Sources,piles, and interprets data. Performs data analysis on an advanced level, effectivelymunicating and directing analysis output.
• Manages key relationships within the enterprise. This includes asset owners, operations, procurement, risk, and audit.
• Manages all aspects of the CI lifecycle including process, policy, procedure definition, and identification of improvement opportunities.
• Mentoring and educating team members and stakeholders on ITAM processes and practices

Qualifications

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering Skill(s) : Previous leadership for technical implementation, Knowledge of Standard Development Life Cycles (like Waterfall or Agile), Knowledge of system and data design

• Experience with ServiceNow CMDB Utah +
• Experience with Discovery Tools ( ServiceNow Discovery, SCCM, InTune, JAMF).
• Experience with creating Dashboards and reporting in ServiceNow.
• Excellent verbal and writtenmunication skills; troubleshooting & analytical skills; and ability to collaborate with cross-functional teams
• Experience working in an Agile environment
• Ability to independently set priorities and meet deadlines in a fast- paced environment
• Ability to independently work efforts and report on status
• Ability to manage team, coordinating work activities and developing team capabilities
• Proven organizational and time-management skills, including prioritizing multiple tasks
• Strong analytical skills showing attention to detail with a strong customer focus
• Excellent developing and delivering presentation skills

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate.

Job postings maye down early due to business need or a high volume of applicants.

If hired in North Carolina, the base pay for this position is generally between $110,152 and $168,900. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law.

For some roles, totalpensation may also include variable incentives, bonuses, benefits, and / or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered aprehensive benefits program, with customized offerings, including those designed to support families, however defined.

More information regarding our benefits offerings can be found here : / / jobs.firstcitizens / benefits Job ID 23246