Comptroller - CAPPS FIN Systems Analyst V for CAPPS Service Desk

Comptroller - CAPPS FIN Systems Analyst V for CAPPS Service Desk (00041076)

Organization

COMPTROLLER OF PUBLIC ACCOUNTS

Primary Location

Texas-Austin

Work Locations

Lyndon B Johnson Building (304-00001)111 E 17th StreetAustin78774

Computer and Mathematical

Employee Status

Regular

Schedule

Full-timeStandard Hours Per Week : 40.00

Travel

Yes, 5 % of the TimeState Job Code : 0256Salary Admin Plan : BGrade : 25

Salary (Pay Basis)

5,985.00-7,035.00(Monthly)

Number of Openings

Overtime Status

Exempt

Job Posting

Mar 27, 2024, 10 : 54 : 59 AM

Closing Date

Ongoing

Description

Applications must be filed at

About the Comptroller’s Office

Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller’s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more!

Culture

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service.

Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training.

We offer flexible scheduling that helps employees maintain a healthy work-life balance. If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Click to see an inside look at the Texas Comptroller’s office and click to see a video from the division!

General description

Join the Texas Comptroller’s Office as a CAPPS FIN Analyst for Agency Services! Work involves research, analysis, and problem solving on issues relating to system functionality and requirements.

Work requires collaboration with other divisions within the Comptroller’s Office, other state agencies and institutions of higher education.

Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

Minimum Qualifications

• Graduation from an accredited college or university with a bachelor’s degree.
• Three years of experience with system processing / support or systems analysis work in any one or combination of the following :
• General ledger / commitment control
• Purchasing / e-procurement
• Accounts payable
• Billing / accounts receivable
• Inventory
• Asset management
• Project costing
• Customer contracts
• Grant accounting
• Planning and budgeting

Preferred Qualifications

• Graduation from an accredited college or university with a bachelor’s degree in Business, Public Administration, Communications, Computer Science, Computer Information Systems, or Management Information Systems.
• Developing requirements, analyzing, designing, developing, testing, and implementing components of the Comptroller’s statewide financial systems (Centralized Accounting and Payroll / Personnel System, Texas Identification Number System, State Property Accounting System and Uniform Statewide Accounting System).
• Experience working with Texas state government processes, policies, and procedures as outlined in the Texas Comptroller Manual of Accounts.
• One year of experience as a CAPPS Level 1 support staff working with PeopleSoft Human Resource / Payroll or Financials modules, version 9.2 or higher.
• Experience creating training curricula, conducting training classes, and evaluating training classes or programs.
• Experience participating in large projects.

Substitution :

Education requirement may be substituted with up to four years of related experience.

Licenses / Certifications :

• Certified Government Financial Manager (CGFM) certification and / or Certified Public Accountant (CPA) preferred.
• ITIL Training as outlined in the CAPPS ITIL Journey is required to be completed by December 31 of every year following six months of new employee probationary period.
• The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
• Certification is not required, but ITIL training to enable resources to practically apply the principles as part our Service Desk structure is required.

These classes are in addition to, and do not substitute for any training requirements at the division or agency level.

Qualifications

In this role you will :

Initial / Expedited System Support : Provides CAPPS FIN production support by primarily supporting the four core modules Accounts Payable, Asset management, Purchasing / eProcurment, and General Ledger / Commitment Control.

Duties may include, but are not limited to :

• Performs configuration-based changes after direct interaction with designated agency personnel and in accordance with established processes, workflows, and best practices.
• Works with system SMEs to define integrations and data sharing needs.
• Rapidly screens, assigns, and / or works incoming requests, including data changes and information requests.
• Validates results of system test scripts to ensure functionality of requested code changes have met the goal of functional design documents.
• Oversees and / or conducts training of staff prior to the implementation of technical and / or computer systems and offers advice and guidance during the implementation process.
• Assists with system upgrades, releases, and disaster recovery activities and serves as ERG Primary Telework participant.
• Provides training assistance and User Acceptance Testing support for designated agency personnel.
• Provides ongoing data reconciliation between CAPPS and USAS.
• Communicates complex concepts both verbally and in writing.
• Performs other related tasks and responsibilities as required or assigned in response to business need.
• All production support is expected to account for the system interdependencies with other functionality, modules, legacy systems, reporting needs, and overall data integrity.

Customer Service : Provides all customer-facing responsibilities in support of the CAPPS production instance for both Central and Hub agencies.

Customer Service duties include, but are not limited to :

• Provides Help Desk coverage by responding to CAPPS Support Requests on the Help Line, the shared email account, and the Service Request ticketing system.
• Responds to written inquiries expeditiously and professionally.
• Assesses and properly escalates Service Requests.
• Maintains service requests with current information and an accurate status.
• No service request is closed without a documented and tested resolution; and concurrence from the submitting agency.

System support : Provides advanced analysis of the CAPPS production system for both Central and Hub instances. Production support duties include, but are not limited to :

• Evaluates business needs, analyzes processes and creates business cases for changes and process improvement.
• Identifies problems and proposes innovative solutions.
• Coordinates and / or tests and diagnoses systems to ensure critical requirements are met.
• Coordinates and / or plans, designs, develops, implements, support, and maintains information technology security measures to safeguard departmental information.
• Maintains all associated documentation.

Performs related work as assigned.

Have knowledge of :

• Software development life cycle methodology.
• Software change control processes.
• Structured query language.
• Accounting processing procedures.

Skill in :

• Performing business or systems analysis using a defined methodology.
• Identifying and analyzing resources needed and actions to be taken to ensure division needs are met with a quality product.
• Prioritizing, identifying and communication project resources and updates needed to complete multiple projects concurrently within scheduled deadlines.
• Effectively conveying information and encouraging an exchange of ideas. (Communication)
• Identifying, defining and solving problems. (Problem Solving)

Ability to :

• Willingly share information and expertise with others.
• Identify and communicate personal training and development needs to supervisor with personal development plan at the beginning of each appraisal cycle;

attend, apply and share training information with section personnel.

• Maintain confidentiality and protect the privacy of state employees, taxpayers, and other members of the public. (Security and Privacy)
• Follow all agency confidentiality, privacy, and information security policies and procedures. (Security and Privacy)
• Appropriately store, secure, and protect sensitive records and other confidential documents and data in accordance with the agency’s certified Records Retention Schedule.

Security and Privacy)

• Seek guidance and clarification from relevant agency specialists when potential confidential issues arise. (Security and Privacy)
• Use discretion and appropriate judgement in communicating confidential and sensitive information. (Security and Privacy)
• Work with others to achieve a common goal. (Teamwork)
• Adjust to changing workplace demands. (Adaptability)
• Meet the needs and expectations of internal and external customers. (Customer Service)
• Effectively demonstrate skill and ability to perform the specific job duties and tasks as defined by a job description.

Technical Competence)

Be dependable, meet deadlines and produce high-quality work. (Workload Management / Productivity)

Veterans :

To receive veteran's preference a copy of your DD214 (Member 4) is required.

Veterans, Reservist or Guardsmen with an MOS or additional duties that fall within the essential duties of the job position or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications.

All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.

Please call Human Resources, CPA Veterans Liaison at 512-475-3560 / 800-531-5441 for more information or assistance.

If selected for the position the following must be provided for proof of veterans’ preference :

• Veteran must provide form DD 214
• Surviving Spouse or Orphan must provide DD 1300 or DD 214.
• Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the ;

click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office .

The provides helpful employment information. Go to : , , or for assistance translating your military experience and training courses into civilian job terms, qualifications / requirements and skill sets.

Applications submitted through Work In Texas :

Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

The Comptroller’s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.