Merchandise Associate (REG FT)

Who We Are

When we say, the stuff dreams are made of, we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.

Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.

Here you are supported, here you are celebrated, here you can thrive.

Who We Are

When we say, the stuff dreams are made of, we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.

Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.

Here you are supported, here you are celebrated, here you can thrive.

Your New Role

Harry Potter NY is seeking a Merchandise Associate, (4 : 30AM - 1 : 30PM, based on needs of the business).

Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with the opening of Flagship Wizarding World stores, in key cities globally.

These stores will bring to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise.

Flagship Retail will deliver incredible product, service and environments in spaces that truly celebrate the Wizarding World.

This position will support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment.

One of the main responsibilities for this role will be to support replenishment, visual and retail standards, to enable the store team to actively engage customers through an immense experiential environment while maintaining our brand standards.

Your Role Accountabilities

Customer Service

• Support store service levels by effectively delivering overnight merchandising team objectives
• Consistently demonstrates a positive and seamless guest experience
• Assist customers with home delivery shipping, ensuring orders are accurately picked and packaged

Store Operations

• Process store shipments in line with guidelines, ensuring productivity targets are achieved
• Use POS technology to ensure all price changes, promotions and recalls actioned effectively
• Support an accurate stock file by following cycle count, write off and damage processes
• Follows, teaches, and exhibits all safety and compliance protocols
• Performs all other duties as instructed

Financial Analytics

• Follows the steps of sales in each customer engagement
• Responsible in attaining delegated daily, monthly, or quarterly sales goals by delivering exceptional replenishment across the store

Brand Representation

• Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company’s visual merchandising standards.
• Teaches and lives stores culture with each associate
• Collaborates with the team to follow company values
• Follows and impacts store set priorities and brand standards

Experience and Qualifications

• Minimum 6 months experience working at a retail store, ideally in a stock, replenishment, or visual background
• Knowledge of Harry Potter series and background
• Demonstrated customer service skills
• Excellent communication skills (i.e. verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups.
• Ability to work effectively in a team environment
• Strong attention to detail with focus on basic numerical skills
• Highly motivated self-starter with good initiative
• Proficiency with Word, Excel, PowerPoint

How We Get Things Done

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done.

You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.