Water Maintenance Program Director

DIVE IN TO A NEW CAREER WITH LESLIE'S :

Leslie’s Pool Supplies is the World’s Largest Retailer of Swimming Pool Supplies. With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie’s.

With over 60 years of providing the best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team.

We strive to create a positive and fun atmosphere where our team members feel valued and are enthusiastic about the contributions they make to the success of Leslie’s.

Job Overview :

The Water Maintenance Manager will be responsible for the productivity and operation of the Water Maintenance team at Leslie’s.

This position is responsible for providing Clean, Safe, Beautiful water to our customers through exceptional customer service.

The Water Maintenance Manager is customer-facing and is expected to demonstrate a high level of professionalism and to maintain our high standard of customer care.

This position is based at Leslie’s Corporate office and has full responsibility for Water Maintenance team operations.

Responsibilities :

• Responsible for revenue and profitability of the Water Maintenance department
• Is a key relationship manager for Water Maintenance customers.
• Manages day to day operational activities of Water Maintenance team.
• Ensures the Water Maintenance team receives proper training and development of skill sets.
• Responsible to hire, reward, recognize, discipline, or terminate Water Maintenance team associates
• Resolves escalated customer complaints / issues.
• Ensures optimization of workload and routing.
• Research and updates product and labor pricing to ensure profitable margins.
• Collaborates with supply chain partners to ensure the use of pro grade products when ordering supplies.
• Utilizing company systems (software) to track jobs from initiation through completion and invoicing.
• Owns the overall Water Maintenance business for Leslie’s.
• Quickly and clearly communicates internally and with customers.
• Perform other duties as assigned.

Qualifications :

• High School Diploma or GED required; college preferred
• 1-year managerial experience preferred
• Previous experience in a service industry is a plus
• Must possess strong pool care knowledge from time spent in pool maintenance or pool industry
• Familiarity with pool service language and equipment required
• Previous scheduling, dispatching, and service management experience preferred
• Able to pass a pre-employment background check, drug test, and motor vehicle report
• Valid license, 3 years verifiable driving history and clean driving record

Competencies / Skills :

• Ability to work independently and to plan, organize and schedule work
• High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication / information sharing
• Maintain positive and cooperative working relationships with customers, supervisor, and team members
• Attention to detail and strong customer service skills
• Dependability, punctuality, and trustworthiness
• Ability to deal with difficult situations in a professional manner
• Ability to demonstrate initiative, leadership, and collaboration in a friendly and professional demeanor
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills at all levels of the organization required with strong follow up and follow through
• Must be able to adapt quickly in an ever-changing, fast-paced highly cross-functional organization
• Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations
• Must be able to type and use customer relationship management systems and mobile applications
• Excellent team player with a commitment to company values
• Ability to grow while managing
• Ability to develop an increase in revenue through Selling / Upselling the Value-Add concept
• Proficiency in Microsoft Office products

Leslie's provides a robust benefits package, including :

• Comprehensive medical, pharmacy, dental, & vision plan options
• Health savings account (with enrollment in the high deductible health plan option)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability and long-term disability insurance
• Pre-tax and Roth 401(k) with company match
• Paid sick and bereavement leave
• 10 paid holidays, including a floating personal day
• Employee assistance and wellness programs
• Free onsite health clinic
• Hybrid work schedule
• Product discounts at Leslie’s Retail stores

Leslie’s recognizes a critical component to our continued success is our people . Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve.

A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.