Senior Technical Support Engineer
HIGHLIGHTS
Location : Phoenix, AZ (Remote)
Position Type : Direct Hire
Hourly / Salary : Based on Experience
Residency Status : US Citizen or Green Card Holder ONLY
Our client is looking for a Senior Technical Support Engineer to join their team!
Job Summary :
The selected candidate will be part of the Enterprise Computing Global Support team, with primary focus on one major semiconductor manufacturer in the Phoenix / Chandler Arizona area.
This role will be to become the trusted advisor to, and virtual extension of the EDA queue maintainers, ensuring optimized usage of clients products, through best practices, troubleshooting and training.
This is a highly visible position, interfacing with the customer, from the queue maintainers to the executive level. This role will also be to evangelize the customer internally between the Sales, Marketing, Engineering and Product Management teams.
As the customer relationship grows and with product expansion, this position can lead to a senior technical management role.
What You Will Do :
- Provide dedicated support; including but not limited to responding to escalated tickets, troubleshooting technical product issues and developing workarounds.
- Become the primary technical liaison to the customer.
- Provide the customer with the training and knowledge required to effectively use the products.
- Work cross-functionally and develop working relationships with Sales, Services, Engineering, and Marketing teams.
- Provide input on the product direction.
- Provide input to Business and Marketing to accurately describe the features and capabilities of the product.
What You Will Need : Basics :
Basics :
- Bachelor's degree in IT / Computer Science or equivalent or EDA / HPC System Administrator experience is required.
- 5 to 10 years of EDA / HPC cluster deployment and support experience.
- Strong computer science and systems-level knowledge (e.g., networking, operating systems, file systems, high availability, containers).
- Strong analytical and debugging skills (e.g., analyzing system and application logs, strace, lsof, gdb, gstack).
- Demonstrated proficiency in Linux shell scripting is required.
- Excellent communication, people, time management, and organizational skills.
Preferred :
- C, C++, and Tcl experience is a plus.
- Experience with workload management / job scheduling software (e.g. PBS Professional, SLURM, Grid Engine, LSF, LoadLeveler, Moab / TORQUE) in an HPC / EDA environment is a significant advantage.
How You Will Be Successful :
- Envision the Future
- Communicate Honestly and Broadly
- Seek Technology and Business Firsts
- Embrace Diversity and Take Risks
We are GTN The Go To Network"
Technical Support Engineer (SWIFT)
Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management...
Senior Technical Support Engineer
Senior Technical Support Engineer. Senior Technical Support Engineer. As the customer relationship grows and with product expansion, this position can lead to a senior technical management role. Provide dedicated support; including but not limited to responding to escalated tickets, troubleshooting ...
Technical Support Engineer (E)
Technical Support Engineers are core to KLA's technology, while we do not currently have an opening, we are always building our Technical Support Engineering talent community, we are interested in learning about your background. Server Tech Support Engineers (TSE) independently respond to issues whe...
Senior Technical Support Engineer
SeniorTechnical SupportEngineer. Senior TechnicalSupport Engineer. As the customer relationship grows and with productexpansion this position can lead to a senior technical managementrole. The selected candidate will be part of theEnterprise Computing Global Support team with primary focus on onemaj...
Senior Advanced Systems Engineer - PWSA Mission SE Skillset/Requirements
Support the generation of technical engineering products by using the appropriate standards, processes, procedures, and tools throughout the system development life cycle. Senior Advanced Systems Engineer- PWSA Mission SE . Bachelor’s degree in Systems Engineering, or a related Science, Engineering ...
Technical Support Engineer
As a full-time Technical Support Engineer (TSE), the TSE would be responsible for troubleshooting technical issues for Transacts client base. We are currently searching for qualified candidates for Technical Support Engineer. Uses knowledge and skills to address customers' needs and resolve problems...
Technical Support Engineer APM & Java (Remote PST/MST Time Zones)
Technical Support Engineer Req ID FY|COS|#7 Location(s) Phoenix, Arizona, USA; Portland, Oregon, USA; Reno, Nevada, USA; Renton, Washington, USA; Seattle, Washington, USA; Vancouver, Washington, USA; Work arrangement(s) Fully Remote (works exclusively from home) Your opportunity As a New Relic Suppo...
Technical Support Engineer
Technical Support Engineers interface directly with our Enterprise (Commercial, Government, K12) customers via live chat, ticket system, and telephone to assist them with technical support issues or inquiries. An outstanding candidate will have previously been the “go-to” network engineer, system ad...
Senior Support Engineer
We are searching for a talented and passionate Senior Support Engineer to join our growing Customer Success team. The role of Support Engineer is critical for Kyndryl, consisting of front-line customer support and helping triage difficult customer issues. Our Support Team is uniquely respected by ou...
Senior Application Support and Run Time Engineer - Site Reliability Engineering
Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Responsible for technical aspects of software engineering for assigned applications including d...