Job Description
Work Boldly. Live Brilliantly.
At AltaMed, we don’t just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone.
And, we are determined to provide it no matter the challenges because this is more than a job. It’s the calling of our lives and it compels us to keep moving forward.
Job Overview
The Patient Care Coordinator (PCC) acts as liaison between prospects, patients and between AltaMed and the community it serves.
This position provides a specific channel by which patients can seek solutions to problems, concerns, and unmet needs. Acts as a patient advocate for non-medial issues for the entire family.
The PCC will assist patients and their family members with various concerns that relate to their overall experience at AltaMed.
Such issues may include, but are not limited to, quality of care, staff interaction, access to care, enrollment assistance, general assistance and information.
Minimum Requirements
1. Minimum high school diploma with a minimum of three years direct outreach / marketing / sales experience in the healthcare industry required or
B.S. / B.A. degree in healthcare or business administration or a related field of study preferred.
2. Certified Application Assistor (CEC) certification required within 6 months of date of hire.
3. Three years minimum experience in Customer Service required.
4. Bilingual : Spanish / English or English / Mandarin Chinese or Cantonese or English / Vietnamese strongly preferred.
5. Experience working with the underserved populations preferred.
Benefits & Career Development
- Medical, Dental and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
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