Customer Service Rep

Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide.

Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home.

Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities.

Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees!

The Customer Service Team Member will engage with customers to address inquiries, resolve complaints. This role requires excellent communication skills, attention to detail, and a positive attitude.

Essential Responsibilities

• Customer Interaction : Provide exceptional service via phone, explaining services and billing, addressing problems, and directing calls appropriately.
• Record Maintenance : Ensure accurate records are kept and necessary reports are prepared.
• Account Management : Maintain customer account information on the computer system.
• Inquiry Tracking : Record customer calls and inquiries using a tracking form.
• Communication : Professionally communicate with external customers and internal colleagues.
• Electronic Support : Offer initial support and answer inquiries regarding electronic delivery channels, such as email.
• Follow-Up : Timely follow-up on issues requiring additional resources for resolution.

Qualifications & Skills

• Communication : Excellent verbal and written skills, with proper grammar and a friendly demeanor.
• Technical Proficiency : Basic knowledge of Microsoft Outlook, Word, Excel; adaptive to new technology.
• Attention to Detail : Vital for paperwork and customer interactions.
• Problem-Solving : Ability to resolve customer issues while adhering to company practices.
• Teamwork : Positive, respectful attitude with the ability to work harmoniously with colleagues.

Requirements

• Pass a drug test and criminal background check.
• Legally eligible to work in the United States.

As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including :

• PTO is based on the company’s PTO policy.
• Eligibility for health, dental, and vision coverage subject to 30 day waiting period.
• Eligibility for 401(K), subject to plan terms.
• Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.
• Company-paid holidays.

Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law.

Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.