Order Management Representative

About Zscaler

Check below to see if you have what is needed for this opportunity, and if so, make an application asap.

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ : ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users.

As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure.

The pioneering, AI-powered Zscaler Zero Trust Exchange platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry.

If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

We are hiring an Order Management Representative. Reporting to the Order Management Manager, you will be an expert on the Customer Order Management and Billing processes for the Public Sector.

You will be based in our San Jose, CA home office (hybrid 3x a week). In this role, you will :

• Develop and deliver ongoing training materials to Sales staff.
• Approve customer purchase orders to ensure they meet all booking criteria, create associated sales orders and invoices.
• Read and interpret customer contract provisions that affect the order and invoicing requirements, and complete all company-required documentation for audit.
• Ensure accurate billings and adherence to policy and procedures.
• Ensure all customers are licensed. Provision and track trial features for current customers.
• Partner with Sales Reps and Sales Ops to correct all issues with purchase orders to meet corporate policies and internal controls.

Suggest creative solutions and resolve escalated issues.

• Provide support to Partners and Customer Success Team on contracts provisions and customer licensing.
• Contact for audit questions on contract booking, billing, licensing, and internal controls.
• Perform complex calculations of company metrics and audit reconciliations across ERP, CRM and licensing systems.

Minimum Qualifications

• US Citizenship required
• Bachelor's Degree in Finance, Accounting, or similar field
• 2-4 years of experience in order management and billing with Technology / SaaS company experience
• Familiarity with ASC 606 Revenue Recognition guidelines for SaaS products

Preferred Qualifications

• Experience with Federal / SLED contracts
• Working knowledge of NetSuite and Salesforce or similar ERP / CRM systems

Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission / bonus / equity (if applicable) + benefits.

Base Pay Range : $77,000 $110,000 USD

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure.

We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs.

For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including :

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights : Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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