Patient Access Rep

Overview

UnityPoint-St. Luke's

Full-Time

Mon-Fri 7am-3 : 30pm

$1,500 Sign-On Bonus To Qualified Applicants!!

Creates accurate and thorough registration for each patient visit. Responsible for obtaining demographic and financial information as well as obtaining signatures required for successful billing submission.

Collects patient liability before or at the time of service as defined by the patient’s insurance plan. Interact in a customer focused and compassionate manner to ensure patient’s needs are met.

Why UnityPoint Health?

• Culture At UnityPoint Health, you matter . Come for a fulfilling career and experience guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits Our competitive program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development We believe equipping you with support and is an essential part of delivering a remarkable employment experience.
• Community Involvement Be an essential part of our core purpose to improve the health of the people and communities we serve.

Responsibilities

Registration and Data Integrity

• Engage with patient / legal representative to obtain and input accurate demographic and insurance data to ensure accuracy.
• Consistently schedules, registers, and obtains signatures.
• All data collection from patient and or guarantor should be accurate, complete and compliant.
• Follows all policy and procedures related to optimal financial performance.
• Utilizes tools such as real time eligibility responses, on-line resources, phone or fax to verify eligibility to ensure accuracy.
• Understands and communicates patient benefit information and follows collection guidelines.
• Understand and execute downtime procedures.
• Maintains ability to perform roles associated with Kiosk registration process including but not limited to greeter and promoter.

Customer Service

• Demonstrates UnityPoint’s FOCUS Values in all actions and interactions.
• Consistently uses ADIET and no point policy in all interactions.
• Greets all patients and visitors with quality customer service and professionalism to ensure an exceptional patient experience.
• Answer telephone calls in a clear, calm, and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally
• Anticipate the business needs to assist coworkers and adapt to staff coverage in any registration area or site.

Financial Services / Billing

• Knowledgeable of self-pay or underinsured patient policies and refers to the appropriate teams for resolution.
• Ensures accuracy of data collection by resolving registration errors as assigned by work queues.
• Understands requirements for authorization and medical necessity.
• Uses standardized tools to identify missed information and secure proper documentation.
• Ensures financial integrity of the billing system with accurate reconciliation for point of service collections and cash drawer balancing.
• Utilizes estimate tools within EPIC to accurately present financial liability.
• Professionally processes the collection of financial liability and facilitate payment arrangements.

Collaboration and Team Synergy

• Supports and contributes to department goals by attending department meetings and participating in performance improvement activities.
• Anticipates the need to assist coworkers and adapt to staff coverage at any registration areas / sites.
• Assist new hires in training process.
• Demonstrates teamwork by working, acting, thinking and collaborating as a team while supporting team decisions.
• Maintain accountability for individual actions and encourage, support, teach, mentor and resolve conflict in a healthy manner.
• Promote and celebrate team achievements.

Qualifications

Education :

• High School graduate
• Medical related diploma or certificate.
• Completion of Medical Terminology Course / Module within 12 months of hire.

Experience :

• One-year medical office or equivalent experience.
• Insurance billing for medical or hospital.

License(s) / Certification(s) :

• Valid driver’s license when driving any vehicle for work-related reasons.
• Obtain CPI / MOAB (Management of Aggressive Behaviors)
• Certification within 6 months of hire and maintain certification by-yearly

Knowledge / Skills / Abilities :

• Typing speed and accuracy of a minimum of 40 wpm.
• Project a professional image.
• Writes, reads, comprehends, and speaks fluent English.
• Basic computer knowledge using word processing, spreadsheets, email and web browser.
• Ability to multi-task and work efficiently to maintain patient movement and schedules.
• Ability to communicate and work collaboratively with Patient Access Manager, Patient Access Supervisor, Physicians, Physician offices, and UnityPoint Ancillary departments.

Other :

Use of usual and customary equipment used to perform essential functions of the position.