Clinical Manager-Emergency Services (2nd shift)

Job Type Full-time Description

Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio.

Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services.

Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

We are currently seeking a full-time Clinical Manager of Emergency Services. The manager will work under the supervision of the Sr.

Director of Crisis Services and be responsible for providing clinical and administrative leadership to the emergency services team.

The Clinical Manager is responsible for implementing client services that address Zepf Center mission and are provided in a manner consistent with the organization’s vision and values.

Essential Duties include but are not limited to :

• Monitors provision of Care Coordination services including ensuring the program fully meets and exceeds the ODMH and CARF requirements.
• Oversees all care coordination areas of comprehensive care management, care coordination, health promotion, comprehensive transitional care and follow up, individual and family supports and referrals to community support services.
• Provides direct supervision to Care Coordination team at various Zepf locations
• Oversees orientation and training of new employees and ensures all appropriate paperwork pertaining to onboarding is complete and submitted on a timely basis.
• Works in conjunction with the Director to determine, establish, and maintain appropriate staffing levels to ensure adequate coverage of the facility and program.
• Develops agenda and conducts team meetings.
• Be eligible to become a Health Officer and provide risk assessments in community.
• Manage the day-to-day operations of the Care Coordination program including budget formation and maintenance, purchase requisitions, and adherence to contracts and formal agreements.
• Responsible for developing, implementing, evaluating, and enhancing Care Coordination services to meet the needs of consumers, families, funding sources, and other interested parties.
• Builds effective relationships with community partners that enhances the overall health of clients enrolled in the Care Coordination.

Makes and receives referrals, processes case assignments, assures staff assigned to clients are delivering high quality services.

• Oversees the team in development and monitoring of person-centered care plans and progress towards outcomes.
• Acts as agency representative of the Crisis Services program to the broader health care community including Medicaid Managed Care Plans, hospitals, and all other service organizations.
• Fosters program development through ongoing marketing initiative.
• Coordinates or facilitates hands off as face-to-face interaction between providers to exchange information.
• Compliance with all documentation and productivity standards, certifications, and licensing standards.
• Provide on-call supervisory support and on-site supervisory coverage for the Client Services Division as required. Works with the team members in a care management capacity, including coordinating and collaborating with the team members, psychiatrist, EPCC, nursing, and other healthcare providers regarding services.
• Perform other duties as assigned.

Supervisory Responsibilities :

Serving the Zepf Center in Management is a privilege. You represent the agency in a high level, and responsibly direct staff and policy.

You are a constant example for our agency motto :

Hope Begins Here.

• Understands the job duties of each employee and position within the department
• Engages employees with sanctuary influence while enforcing a safe and professional workplace
• Abides by the Equal Employment Act to develop, train, and assist each employee.
• Furthers own knowledge, skills, and abilities to support staff, and Zepf Center’s strategic vision. As well as developing supervisory knowledge, skill, and ability to create a fluid source of communication within the department and agency.
• Exhibits a leadership role within the department : holding employees accountable; critiquing and praising staff; assigning duties and expectations within the department;

and enhancing staff’s knowledge, skills, and abilities by training, delegation, opportunities, and coaching.

• Observes agency’s policy and CBA by appropriately establishing disciplinary actions and timekeeping of each staff member.
• Meets organizational standards by efficiently and effectively completing evaluations that represent goals and discipline competencies.
• Ability to comprehend department budgets and fiscal process. Understanding that fiscal recommendations need to correspond with Zepf Center’s strategic vision.

Specific / Individual Competencies :

Professional leadership, management abilities and qualifications to work effectively with other managers, co-workers, and supervisees.

• Understanding of crisis services and community collaboration
• Experience with effectively providing health & risk management.
• Must be able to communicate effectively orally and in writing with staff, providers, and consumers.
• Must be able to analyze interpret and report date efficiently and effectively to various levels of the organization.
• Must be able to work independently and demonstrate solid planning, evaluating, and problem-solving skills
• Professional approach to all functions and relationships with all levels of staff, client’s, other agencies, and the public.
• Understands the job duties of each employee and position within the department
• Engages employees with sanctuary influence while enforcing a safe and professional workplace
• Furthers own knowledge, skills, and abilities to support staff, and Zepf Center’s strategic vision. As well as developing supervisory knowledge, skill, and ability to create a fluid source of communication within the department and agency.
• Exhibits a leadership role within the department : holding employees accountable; critiquing and praising staff; assigning duties and expectations within the department;

and enhancing staff’s knowledge, skills, and abilities by training, delegation, opportunities, and coaching.

• Meets organizational standards by efficiently and effectively completing evaluations that represent goals and discipline competencies.
• Ability to comprehend department budgets and fiscal process. Understanding that fiscal recommendations need to correspond with Zepf Center’s strategic vision.
• Ability to organize necessary information for agency reports and ensure that all deadlines are met appropriately and on a timely basis.
• Ability to write clear, concise, accurate notes, and compliance with all local / state / federal laws and standards of confidentiality.

Requirements

• Ohio license to practice as a Social Worker or Counselor or RN with MSN required.
• Preferred LISW, LPCC
• Must have a Master’s degree from an accredited college or university in social work, psychology, or other closely related human service field
• Clinical Experience required
• Must become a Health Officer within 90 days of placement into position.
• Administrative leadership and supervisory experience preferred.
• Health-management experience and an understanding of practice management, data management, managed care, and quality improvement strongly preferred
• Must possess a basic understanding level of electronic health records and have excellent computer skills

Those eligible to drive company vehicles must have a valid driver's license and be eligible for coverage as defined by the agency commercial insurance carrier.

Those who drive personal vehicles in the course of business must be able to provide proof of insurance.

Join our team and enjoy comprehensive benefits designed to support your well-being and financial security! We offer a high deductible health plan with no premium cost per pay, along with a Health Savings Account featuring a generous $1,000 seed money ($2,000 for family coverage).

Dental and vision coverage are also offered. Additionally, employees can take advantage of a 403b retirement plan with a company match of up to 3% and a company contribution of 2% after one year of employment, ensuring a solid financial future.

We provide life insurance coverage equivalent to 1x annual salary. Time off benefits include sick leave, vacation, personal time, and holiday pay for 9 recognized holidays.

Furthermore, we support your professional growth with tuition reimbursement and license reimbursement programs. Join us and thrive with our comprehensive benefits package!

EOE / M / F / D / V / SO