Job Description :
Job Role : Deskside Support
Location : Morristown, NJ (Onsite)
Duration : 1 Year
Rate : $20 / hr on W2
Requirements :
- Experience with operating system image builds, software push platforms (Intune and SCCM)
- Knowledgeable in Office 365 technology
- Hands-on experience of Intune environment as part of Microsoft Modern Desktop Administration
- Experience with supporting multiple scenarios based on device identities (Azure AD vs Hybrid Azure AD vs On-Prem) Knowledge on Windows Autopilot as a modern OS Deployment solution.
- Basics of Azure Windows virtual Desktop
- Proven experience with ticket tracking systems (ServiceNow)
- Strong presentation, communication and interpersonal skills with the ability to interact professionally with a diverse group of technical personnel, executives, managers, and subject matter experts
- Asset Management updates / clean up in the Asset Management System and AD clean up.
- Install and upgrade software and operating systems
- Support video and audio conferencing requests as necessary
- Troubleshoot network and local printers issues.
- Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked Maintain documented software and hardware inventories
- Level 2 onsite or remote support for complex customer issues and requests.
- Lead deployment of software releases, system upgrades and patches on end user devices via Intune deployment.
- Should perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution.
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