Common Noticing System Operations Manager

POSITION SUMMARY :

The Common Noticing System Operations Manager will be the principal facilitator of all governance and IT processes defined to support Notice generation, management and distribution serving multiple client programs and their systems.

The CNS Ops Manager will collaborate with business groups, architecture, and the PMO to refine the Vision for the service and establish a strategy and roadmap to get there.

They will work with the Vendor(s) providing these services to meet objectives in the roadmap and measure Vendor performance using or enhancing a performance framework of operational metrics and targets based on ITIL standards.

The ideal candidate will have strong background in Enterprise Content Management as a Program, project, or IT lead using industry leading ECM tools.

They would demonstrate a history of collaborating with multiple business and IT stakeholders and working with leadership to drive decisions related to resources, priorities, or financial plans.

The successful candidate will have a wealth of tactics and experience managing and engaging stakeholders and planning and executing effective change management.

DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES :

• Stay current on stakeholder needs and program vision.
• Develop operations plans that include quarterly / annual goals, priorities for the program, and balance priorities with resource and financial constraints.
• Assist the program by defining performance metrics and steps taken to meet defined benchmarks / SLAs.
• Interface directly with business and engineering teams to understand and influence outcomes.
• Responsible for iteratively enhancing monitoring and reporting on all program metrics.

Manage vendor(s) contracts and measure and report on their performance. ·

• Collaborate with peer teams to provide and enhance services and help it evolve in line with agency and Commonwealth mandates.
• Build and manage a small team of direct reports for needs that Vendor(s) and peers cannot meet effectively.
• Understand and proactively review existing processes, identify opportunities for improvement and make constructive suggestions for change that would benefit the program.

Education, Experience and Qualifications :

• Bachelor’s Degree
• years of experience managing IT operations serving content management / publishing systems.
• ITIL Foundation certified strongly preferred.
• Demonstrated ability to understand and negotiate the needs and expectations of multiple stakeholders.
• Excellent communication & negotiation skills and experience in supporting technical and non-technical staff.
• Advanced program / process / project management skills and systems-thinking
• Advanced relationship management, leadership skills, and organizational savvy
• Advanced analytical skills, providing critical thinking, solving problems, with ability to measure, evaluate and act on financial and operational results.
• Proven action-orientation, resilience and ability to respond to changing business objectives.
• Proven ability to develop / implement business strategies across the enterprise, collaborating to implement initiatives in an integrated manner.
• Proven ability to influence others, structuring and presenting documents to effectively communicate with and inspire trust of partners and leaders, driving alignment and decision making.
• Experience leading people and effectively mentoring, coaching and developing others.
• Advanced knowledge of Microsoft Office, knowledge of Teams, SharePoint, JIRA, and a CI / CD framework
• Must have multiple years of working with Agile SDLC
30+ days ago