Merchandising Team Manager

The Merchandising Team Manager is responsible for managing all customer facing store merchandising; including placement of new receipts, visual presentation, floor sets, customer Omni experience and more to drive store profitability.

The Merchandising Team Manager is an exempt position, reporting to the Store Manager.

Essential Functions :

• Partner with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor.
• Proactively plan for new receipts and anticipate the need to adjust product flow accordingly.
• Lead the Merchandising Team to present merchandise consistent with visual and merchandising standards
• Ensure the timely floor setup, including signage, for promotional events and seasonal business activity
• Ensure direction of playbook and seasonal merchandise meetings
• Manage the maintenance of the floor and stock areas consistent with store standards and use discretion to tailor standards to store needs.
• Lead team to drive the Customer Experience both in store and Omni
• Partner with the Sales Team Manager (STM) and visual associates to support the overall management of merchandise presentation of the store
• Recruit, interview, and select and retain quality associates and ensure all positions are filled in a timely manner.
• Maintain high store associate engagement. Provide efficient, timely communication of policies and other information.
• Responsible for addressing all concerns or problems that develop within your team.
• Ensure all associates receive and complete all necessary paperwork.
• Train support direct reports in correct processes and procedures.
• Provide effective coaching, to direct reports.
• Conduct timely performance management process and communicate development needs with subordinates.
• Set goals and identify areas for improvement for direct reports.
• Utilize the corrective action process to consistently document and coach poor performers you identify.
• Communicate with direct reports on possible career paths and advancement opportunities.
• Develop and promote a diverse team.
• Responsible for driving business results and customer experience through strong leadership of team.
• Open and close the store, including weekends
• Approve select point of sale transactions such as returns and voids.
• Resolve escalated customer service issues as needed.
• Understand and be able to use and train direct reports on all building operating systems.
• Manage and lead entire store when store manager is not available.
• Identify store and team needs and drive solutions to enhance store profitability.

Education / Experience Requirements :

Position Contribution Level : Intermediate Level

Minimum Education & Experience :

• Four-year college degree or equivalent combination of education and experience.
• Experience in retail management.
• Significant leadership experience

Knowledge / Skills Requirements :

• Proficient in computer business-related computer equipment and software (Microsoft Word, Excel, etc).
• Excellent leadership, supervisory, analytical and reasoning skills.

Physical Requirements :

• Ability to use computer keyboard, standard telephone and other related business equipment.
• Must be able to lift up to 40lbs.
• Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.
• Ability to stand for long periods of time.
• Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks
• Ability to work at a safe and steady pace.

Reporting Relationships :

Supervisor : Store Manager

Supervises : Merchandising Team and Operations Team