Director of Operations
Director of Operations is a key role overseeing 40 Local 30 Engineers as well as the Facilities Management Team.
Area of ResponsibilityKey Elements And Essential TasksAccount Management
- Manage and lead dedicated teams.
- Reporting and Analytics : Create, formalize and manage reporting process.
- Responsible for historical reporting, trend reporting and data analysis.
- Liaison with account teams for reporting and analytics support.
- Be the primary escalation point for performance issues.
- Deliver a high level of client support.
- Ensure all KPIs are within client KPI thresholds.
People Management
- Manage the performance of several direct reports and respective team performance.
- Supervisory activities :
- Time tracking for staff.
- Participate in mandatory employee performance management and reviews.
- Management practices advocated by the firm including IPMP, quality conversations, and career development.
- Ensure adherence to all HR policies and procedures.
- Employee Engagement - Increase Employee Engagement and Manager Effectiveness.
- Drive Diversity and Inclusion.
Financial Targets
- Ensure high quality work output and plan, organize, and coordinate work efficiently, while meeting assigned deadlines.
- Maximize staff.
- Explore Optimization opportunities.
- Understand the Finance operation that brings savings.
Growth of the Company
- Growth RFP / Pricing : Provide RRP responses and price quotes in response to sales requests for RFP language and content.
- Work closely with Finance and Sales teams to deliver pricing proposals and models for expansion.
- Service Center Strategy : Development and implementation of new services offered within PSC.
Technology Management
- Telecom : Manage Technology Specialist, manage / enhance process with vendor and update documentation as needed.
- Develop and oversee robust vendor management program through working with vendor to strengthen and improve current system architecture.
Education / Training
- Bachelor’s degree.
- Previous people management experience.
- Minimum of 10 years’ experience.
- Effective use of technology and tools such as SharePoint and Microsoft Office Suite, including proficiency in Excel and PowerPoint.
- Strong background in performance management and reporting.
- Strong knowledge of JLL policies and procedures.
- Strong knowledge of applications and resources available for account management.
- Ability to multi-task and manage PSC activities for multiple clients.
- Strong analytical skills.
- MBA.
Years Of Relevant Experience
7-10 years.
Skills And Knowledge
- Previous people management experience.
- Effective use of technology and tools such as SharePoint and Microsoft Office Suite, including proficiency in Excel and PowerPoint.
- Strong background in performance management and reporting.
- Strong knowledge of JLL policies and procedures.
- Strong knowledge of applications and resources available for account management.
- Strong analytical skills.
- Solid Finance knowledge.
- FM knowledge.
Other Abilities
- Experience with business continuity planning.
- Strong presentation and interpersonal skills.
- Versed in practices of Facility and Data Management.
- Team player that is organized and efficient; able to deal with challenging situations; as well as flexible, adaptable, resolution driven, a good communicator and a motivator.
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