Front of House Associate

Description

Are you looking for a position with a growth-minded company, where you can grow with a company? Do you take pride in providing WOW moments to customers?

Do you like to serve others? Company Profile : A counter-service restaurant, serves gourmet breakfast, lunch & dinner meals in about five minutes.

Reports to the Division Leader Summary of Responsibilities :

• Greet and welcome guests to the restaurant. Creating a sense of welcome and personalized service excellence for the guest.
• Interact with customers by taking and receiving orders, processing payment, and responding to whatever the customer needs.
• Basic Math skills, able to make change quickly and accurately.
• Ensure customer receives the best service while dining.
• Display an active presence in the dining area and public areas, interacting with guests.
• Monitor resources, ensuring the tools are available to deliver services that meet and exceed guest expectations.
• Communicate all customer concerns and comments to the Shift Leader to ensure best dining experience.
• Follow company guidelines and procedures and maintain excellent Customer Service Standards.
• Stand out in front of the cash register area when not completing a transaction.
• Keep cashier area clean and organized.
• Make sure restaurant is presented in way consistent with our mission.
• Ensure kitchen completes orders in a timely manner and delivers them to customer.
• Confirm with customer that everything has exceeded their expectation.
• Protect the assets of the company. Non-Essential Functions :
• Maintain a clean, safe, organized and well-stocked restaurant to ensure restaurant is presentable.
• Clean all areas of the restaurant i.e. : including but not limited to, dining area, vestibule, restrooms, stockroom, kitchen area, ensure all areas are properly clean, sanitized and presentable to guests at all times.
• Keep inventory of supplies.
• Wear appropriate uniform, footwear, name tag and maintain cleanliness of the uniform.
• Communicate effectively with Leader any customer concerns, complaints, product requests, etc.
• Must be able to work as an integral part of a team, assisting and communicating effectively with with co-workers and guests.

Requirements

Must be self-motivated, organized, maintain a positive attitude and professional behavior. Must possess excellent communications and presentation skills Displays initiative and requires minimal supervision Must be available on weekends.

Must be able to walk, stoop, bend and stand for a long period of time during his or her shift and lift up to 50 pounds. Must have efficient multi-tasking and time management skills.

The employer has the right to revise this job description at any time.

Additional Information

We Offer : · A Fun and Friendly Work Environment· Generous Bonus Program· Tips· Competitive Wages· Advancement Opportunities· Flexible Scheduling· 401K Savings Plan with Employer Match (1000 hrs)· Bonus Programs· Employee Recognition Themed Christmas Party· Health Insurance (FT)· Life Insurance (FT)· Employee Recognition· Paid Training· Dental / Vision Reimbursement (FT)· Short & Long Term Disability (FT)· Willkomm’s PERX Program